Enhanced convenience for clients, with one less password/PIN to remember
and real time voice authentication in seconds
TORONTO, Oct. 5, 2015 /CNW/ - A Canadian first for fast, secure client
identity verification has been launched by RBC, the first organization
in the country to provide Canadians with voice verification through
RBC Secure Voice verifies a client's identity within seconds - in fact,
by the time you've finished reading this sentence, your identity would
already have been authenticated using this new voice biometrics system.
There's no need for passwords/PINs or to respond to a standard series
of authentication questions. Clients also do not need to memorize and
repeat a specific, dictated phrase - a requirement of other voice
Instead, when you call an RBC Contact Centre, your voiceprint - which is
unique to each individual - is matched to your live voice in "real
time", within seconds of your call.
"With RBC Secure Voice, our advisors can begin assisting our clients
right away - an added convenience our clients are already telling us
that they really appreciate," explained Claude DeMone, vice-president,
Business Enablement, RBC. "We realize the typical verification process
can sometimes seem like a series of skill-testing questions - RBC
Secure Voice simplifies this process significantly. All you need to do
is talk to an RBC advisor and the distinctive qualities of your voice
take care of all the rest."
Following a successful pilot this summer, the full launch of RBC Secure
Voice is now being phased-in throughout the fall. Enrolment and
activation is a simple four-step process:
When an RBC client calls an RBC Contact Centre to discuss their
financial needs, the advisor offers to enroll them in this free voice
If the client agrees, the advisor records a voiceprint that is unique to
The voiceprint is encrypted and stored on RBC's secure server.
The next time the client calls an RBC Contact Centre, their identity is
quickly verified by matching their live voice with their voiceprint - a
process that takes only seconds to complete.
Royal Bank of Canada is Canada's largest bank, and one of the largest
banks in the world, based on market capitalization. We are one of North
America's leading diversified financial services companies, and provide
personal and commercial banking, wealth management, insurance, investor
services and capital markets products and services on a global basis.
We employ approximately 79,000 full- and part-time employees who serve
more than 16 million personal, business, public sector and
institutional clients through offices in Canada, the U.S. and 38 other
countries. For more information, please visit rbc.com.
RBC supports a broad range of community initiatives through donations,
sponsorships and employee volunteer activities. In 2014, we contributed
more than $111 million to causes worldwide, including donations and
community investments of more than $76 million and $35 million in
For further information:
Kathy Bevan, RBC Communications, 416-974-8820
Lena Wan, RBC Communications, 416-955-6555