Toronto Hydro power restoration update

TORONTO, Dec. 29, 2013 /CNW/ - Toronto Hydro-Electric System Limited (Toronto Hydro) is happy to report that crews are making significant progress.  We have approximately 6,000 customers who remain without electricity following the ice storm.

Toronto Hydro crews, along with the support of neighbouring utilities, have been working around the clock to restore power. They continue to focus on localized neighbourhoods, apartment buildings, condominiums and individual homes still without service.

This restoration work is labour intensive and time-consuming with a great deal of forestry work and clean up required.

Public and worker safety is Toronto Hydro's first priority and we urge the public to exercise extreme caution in power restoration locations.  Please keep a safe distance from crews working in the area (at least 15 feet) as tree limbs and ice continue to fall as a result of the warmer temperatures.

Customers are reminded that if Toronto Hydro is reporting that their neighbourhood has been restored when their home is still without power they should do the following:

  • Check to see if your neighbours have power. If they don't, it is likely that more work is to be done on your street.

  • If your home is the only house without electricity, check your electrical panel inside the home to see if the breakers are in the "on" position.

  • Check outside to see if the electrical equipment on your home is damaged or if the service wire is down.  If the wire is down, please stay back and contact a licensed ECRA/ESA electrical contractor. A list is available on Toronto Hydro's website at

  • If you have completed the above and your power is still out, please report your outage to 416-542-8000 to ensure that we are aware of it.

If you spot a downed wire, please stay back (at least 10 feet) and report it to Toronto Hydro's operations centre at 416-542-8000. For more information about household items to have on hand during a lengthy outage, please visit

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SOURCE: Toronto Hydro Corporation

For further information:

Contact the Media Relations Hotline
Toronto Hydro-Electric System Limited

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