EDMONTON, May 30, 2012 /CNW/ - The Canadian Air Transport Security Authority (CATSA) and Edmonton International Airport (EIA) launched a pilot project that could help speed up the time passengers spend at the security checkpoint.
The trial, which began May 5 at EIA's central screening checkpoint, will determine whether a new sign and roller-table configuration allows passengers more time to prepare before arriving at the screening line and, in turn, reduces the time they spend going through the checkpoint.
During the trial, passengers will use the queue with roller table located before the checkpoint to prepare their belongings for screening. They then roll their bin towards the screening line instead of carrying it. As well, new pictogram signs will be tested to determine whether they help passengers to better understand security screening procedures, which can lead to a decrease in the number of metal detector alarms and bag searches. Combined, these improvements could translate into increased passenger flow, shorter wait times and a better passenger experience.
"CATSA is always looking at new and innovative ways to improve its screening operations," says Yves Duguay, CATSA's Senior Vice-President, Operations and Customer Experience. "We want to make the screening process secure and easy for passengers and reduce their time spent at the checkpoint."
"Customers have told us that security screening is one of the most challenging processes for them," says Diane Trenn, Vice President of Airport Operations, EIA. "Our goal is to support CATSA in streamlining the process in any way we can to make it as easy and efficient as possible without compromising safety and security. So far, the majority of customers have offered very positive comments about the Pilot Project. They feel more prepared and less rushed when they reach the checkpoint."
During the trial, operational data such as passenger throughput, metal detector alarms, bag searches, preparation time and wait time will be collected as well as feedback from passengers.
At the end of the trial in mid-July, CATSA will analyse the data and evaluate the effectiveness of the pilot project.
CATSA, established in 2002, is a Crown corporation responsible for:
- Pre-board screening- the screening of passengers, their carry-on baggage and their personal belongings;
- Hold-baggage screening - the screening of checked baggage;
- Non-passenger screening - the screening of non-passengers on a random basis; and
- Restricted Area Identity Card - the administration of access control to airport restricted areas through biometric identifiers.
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