Pharmascience ranked top Canadian pharmaceutical company for customer service in annual survey

MONTREAL, Oct. 15, 2012 /CNW/ - Pharmascience Inc. has been named the top Canadian pharmaceutical company in the annual Advantage Report™ - Pharmacy survey of generic and brand-name pharmaceutical companies conducted by The Advantage Group International Inc., leaping to the top spot from a number four ranking last year.

"This is a tremendous accomplishment for Pharmascience and for all of us who put our customers' needs at the centre of what we do," said David Goodman, Chief Executive Officer of Pharmascience Inc. "It is very gratifying to have our efforts recognized by this survey of our customers ranking us as the best in the industry."

Pharmascience, which will be celebrating its 30th anniversary next year, is the leading manufacturer of generic drugs in Quebec and the third largest in Canada. It is also one of the largest pharmaceutical employers in Quebec, with most of its more than 1,300 employees based at its headquarters, research laboratories, manufacturing plant and logistics facilities in Montreal.

The Advantage Report™ - Pharmacy program evaluated 26 generic and brand-name pharmaceutical companies in five performance areas pertaining to business relationships through a questionnaire and personal interviews with people from the companies which purchase products from pharmaceutical companies, including pharmacies, pharmacy and grocery chains, and drug wholesalers.

Pharmascience was ranked the number one company overall and in two of the five performance areas, for Logistics and Supply Chain Management as well as for Customer Service and Support, and very high in the other three categories: for the Business Relationship and Support provided, for Educational and Professional Support Programs, and for the Personnel with whom customers have contact. The combined scores gave Pharmascience the overall top ranking.

About The Advantage Report™
The Advantage Report™, produced by The Advantage Group International Inc., is a jointly sponsored performance benchmarking program designed to help sponsoring manufacturers understand and improve their performance on key business attributes, based on direct feedback from the retailers and distributors they work with. Participating retailers and distributors rate the performance of suppliers versus competitors and peers on a range of business-related topics. In Canada, the Advantage Report™ is run in four distinct industries: Fast Moving Consumer Goods (FMCG), Pharmacy, Healthcare and Foodservice. www.advantagegroup.com

About Pharmascience Inc.
Founded in 1983 in Montreal, where its headquarters remain, privately held Pharmascience Inc. is Quebec's largest manufacturer of generic drugs. Through its International Division, its products are exported to 60 countries around the world. It also makes and distributes patented prescription and over-the-counter treatments through its Pendopharm division while its Aegera Division is researching innovative new biotechnology therapies. Pharmascience is one of Canada's leading corporate investors in research and development and employs more than 1,300 people, primarily in Montreal. Over the past five years, Pharmascience has donated products with a wholesale value of $23.5 million for overseas humanitarian use, making it one of the most generous product donors in the Canadian pharmaceutical industry. www.pharmascience.ca.

SOURCE: Pharmascience Inc.

Silvie Letendre
Director of Communications
Pharmascience Inc.
[email protected]
[phone] ext. 3425
Mobile : [phone]