MONTREAL, July 10, 2014 /CNW/ - An incident involving a CN freight train is affecting the VIA Rail passenger trains operating on the Toronto-Montréal and Toronto-Ottawa routes, in both directions. VIA Rail will be transporting the affected passengers to their destinations by motorcoach. Trains between Montréal and Ottawa will continue to operate according to the normal schedule.
VIA Rail is making every effort to ensure that their passengers reach their destination as safely and as comfortably as possible. Delays are expected through to the end of the day. Service recovery measures such as travel credits will be offered to affected passengers and extra charges paid for Business Class tickets will be reimbursed to affected passengers.
VIA Rail thanks its customers for their patience and understanding. Affected passengers wishing to cancel or modify their reservations may do so, without charge, regardless of the category of fare paid. For more information, visit viarail.ca, follow VIA Rail Canada on Twitter @VIA_Rail or Facebook, or call toll-free 1-888-VIA-RAIL (1-888-842-7245) or 1-800-268-9503 (hearing-impaired).
About VIA Rail Canada
As Canada's national rail passenger service, VIA Rail Canada's (viarail.ca) and its 2,500 employees are mandated to provide safe, efficient and economical passenger transportation service, in both official languages of our country. The Company operates intercity, regional and transcontinental trains linking 450 communities across its 12,500-kilometre network. Recipient of the RAC's Safety Award in 2012 for the 11th time in 12 years, and of the 2012 Agent's Choice Award voted on by Canadian travel agents and presented by Baxter Travel Media, VIA safely transports nearly four million passengers annually. Since 2007, the Government of Canada has provided VIA Rail with nearly one billion dollars in capital investment funding. Follow the evolution of current projects at viarail.ca/transformingvia.
SOURCE: VIA Rail Canada Inc.