Township saving 80% over traditional service, with better integration and improved efficiency
BURLINGTON, Ontario, Jan. 14, 2013 /CNW/ - Easy Office Phone is proud to announce it has been selected as the phone service provider for the Township of North Glengarry, Ontario. The company will provide sophisticated Hosted PBX service to the Township's municipal centres and staff, which collectively serve more than 10,600 residents.
The Township, located between Ottawa and Montreal, was seeking a phone service provider that could effectively unify its multiple locations, including offices, fire stations, recreational areas, and administration groups. After an in-depth pilot program, the township selected Easy Office Phone's Hosted PBX service.
North Glengarry has been looking to improve cost efficiencies across its various centres since 2008. Rick Elderbroom, GIS/IT Manager, has led a technology initiative to unify North Glengarry's communications across its 17 municipal offices and service locations.
Prior to the selection of Easy Office Phone, all of the township's locations were paying individually for phone, fax and Internet services. As a result, communications were not cost-efficient.
The township also recognized that coordination between locations could be improved. To reach each other, staff needed to place external calls, which reduced the speed of communications. This issue was particularly acute in North Glengarry's mobile workforce.
Mr. Elderbroom led a pilot project in North Glengarry's corporate office. Working with Easy Office Phone staff, the town conducted a "stress test" to examine network requirements and prepare for the adoption of Hosted PBX technology across the township. Easy Office Phone's service, which employs Tier- 3 datacenters and premium transit links, was selected based on its ability to produce a consistently high quality of service.
Structured, methodical deployments followed. At each rollout stage, Easy Office Phone worked closely with North Glengarry staff to implement service seamlessly across the township's many locations.
Since inception, the township has realized cost savings of approximately 80 per cent over the traditional landline services previously in place, freeing up significant revenues for redirection to other municipal priorities.
Easy Office Phone's Hosted PBX platform treats the township's multiple locations as belonging to a single campus. As a result, communication between separate locations is now tightly integrated, thanks to direct-dialing between employee extensions. Administrative management of multiple locations is also greatly simplified with Easy Office Phone's web interface.
To increase efficiencies in the mobile workforce, Easy Office Phone's service offers seamless integration across all endpoints. Township staff working from mobile phones can now easily answer and make calls, even when working outdoors or from remote locations.
"We started this process looking for improvements to cost efficiencies, and Easy Office Phone has certainly delivered," says Elderbroom. "That said, the solution brings additional value to the table that goes well beyond savings. Our communications are now seamlessly integrated across locations, which has meant major improvements to the speed and efficiency with which we conduct township business."
Municipalities and businesses can learn more about the service by calling: (1 866) 671-0111, or visiting http://www.easyofficephone.com.
416.322.3030 # 223
SOURCE: Easy Office Phone
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