TORONTO, Aug. 27, 2015 /CNW/ - Tangerine is proud to receive six awards in the 2015 Ipsos Best Banking Awards in Canada among all financial institutions. Honours included solo awards in the Recommend to Friends or Family and Interest Rates and Service Charges categories, for the sixth and eighth consecutive years on a solo or shared basis, respectively. Tangerine was also recognized with a shared award for Products and Services Excellence for the eighth consecutive year.
This annual awards program recognizes Canadian financial institutions with the top ranked customer service for personal banking experience based on various key performance indicators. Tangerine won awards in the following categories:
- Recommend to Friends or Family
- Interest Rates and Service Charges
- Value for Money
- Products and Services Excellence
- Online Banking Excellence
- Mobile Banking Excellence
"At Tangerine, we are always looking for simple and innovative ways to elevate the everyday banking experience for our Clients, so we're honoured to once again receive recognition by Ipsos' annual Best Banking Awards," said Peter Aceto, president and CEO, Tangerine. "We're particularly thrilled that our Clients are sharing their great experiences with their friends and loved ones, which for us is always a good indicator that we're delivering on our promises."
These Ipsos awards follow Tangerine's recent win in the J.D. Power 2015 Canadian Retail Banking Customer Satisfaction StudySM, where the bank earned the highest ranking in customer satisfaction among midsized banks in Canada for the fourth straight year.
Ipsos 2015 Best Banking Awards are based on ongoing quarterly Customer Service Index (CSI) survey results. Sample size for the total 2015 CSI program year ended with the August 2015 survey wave was 45,391 completed surveys yielding 65,991 financial institution ratings nationally. Visit www.ipsos.com to learn more about Ipsos' offerings and capabilities.
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With more than 1.9 million clients and close to $38 billion in total assets, we are Canada's leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning client service. From no-fee daily chequing and high-interest savings accounts, GICs, RSPs, TFSAs, mortgages and mutual funds, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our Café locations, Pop-Up locations and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary. For more information, visit tangerine.ca
Follow us on Twitter @TangerineBank.
The 'Tangerine' trademarks are owned by The Bank of Nova Scotia and used under licence.
Forward Banking is a trademark of Tangerine Bank.
J.D. Power 2015 Canadian Retail Banking Customer Satisfaction StudySM is a service mark of J.D. Power and Associates
Ipsos was founded in 1975 and is a global market research company with worldwide headquarters in Paris, France. The company has been listed on the Paris Stock Exchange since 1999 and generated global revenues of €1,669.5 ($2,218.4 million) in 2014.
® Twitter is a registered trademark of Twitter Inc.
Image with caption: "Tangerine (CNW Group/Tangerine)". Image available at: http://photos.newswire.ca/images/download/20150827_C7026_PHOTO_EN_485719.jpg
For further information: Cayley Kochel, Tangerine, 416-497-5157 ext. 4013, [email protected]