From the distribution of a diversity calendar every month to celebrating milestone achievements as a group, from compelling car lease programs to delighting our internal and external customers by going the extra mile, Mercedes-Benz Canada employees have embarked on a new journey of Best Customer Experience that surpasses the industry norms. The results of this quick yet highly effective transformation have been felt and applied in all of the company's departments across the country.
Mercedes-Benz Canada concurrently introduced several new cross-country initiatives to further empower its employees. A strong focus was put on improving overall communication and ensuring that employees clearly understood the company's goals and direction. In addition, a very effective program was launched to facilitate manager-to-employee and peer-to-peer recognition, and wholesale employees worked in retail environments to understand first-hand what it takes to deliver a Best Customer Experience.
Mercedes-Benz Canada Director, Human Resources, Nicole Poncelet said: "Mercedes-Benz has always been a wonderful place to work. However, we have seen a remarkable shift in employee engagement over the course of the last 15 months. The arrival of our new President and CEO, along with new members of our senior leadership team, has served as a catalyst for cultural change. As we introduced new programs, we noticed a growing and palpable energy in the organization. To further build on this positive momentum, we contacted Great Place to Work® to assist us in garnering additional critical insight." She added, "Great Place to Work® helped us to channel this information back into the organization and also have employees help us generate short- and long-term ideas, which will positively impact their work environment and their overall employee experience."
"Having worked in other organizations where Great Place to Work® was already implemented, I knew when I first joined Mercedes-Benz Canada in May 2016 that the overall employee attitude and the tangible passion present in this organization could be strong supporting factors for a Great Place to Work® nomination," said Brian D. Fulton, President and CEO of Mercedes-Benz Canada. "Together, we have successfully introduced many important programs and initiatives that have made it an even better place for all of us to come to work at every day. I am extremely proud that our Mercedes-Benz Canada colleagues are happy to be employed here. I am equally delighted that we were able to earn a respectable spot on the 'Best Workplaces in Canada' list in our first year."
This list of "Best Workplaces in Canada" is compiled by Great Place to Work® Institute Canada. The competition process is based on two criteria: two-thirds of the total score comes from a 58-statement survey completed by a random selection of employees, along with their open-ended comments about their organization; the remaining one-third of the score comes from an in-depth review of the organization's culture, including an evaluation of HR policies and procedures.
This offers a rigorous representation of the organization from an employee perspective, and an overall portrait of the workplace culture. Together, they provide crucial data relative to the five trust-building dimensions of a great place to work®: credibility, respect, fairness, pride, and camaraderie.
This year's list received over 400 nominations and over 60,000 employees participated in the 2017 "Best Workplaces in Canada" survey.
About Mercedes-Benz Canada
Mercedes-Benz Canada is responsible for the sales, marketing and service of the Mercedes-Benz and Mercedes-AMG passenger vehicles, Mercedes-Benz Vans and smart. Headquartered in Toronto, Ontario, Mercedes-Benz Canada Inc. employs approximately 1,500 people in 21 locations across Canada. Through a nationwide network of 11 Mercedes-Benz owned retail operations and 47 authorized dealerships, Mercedes-Benz Canada sold 48,320 vehicles in 2016. This represents the best year ever for the company and has positioned Mercedes-Benz as the top luxury manufacturer in Canada for the third consecutive year.
About Great Place to Work®
Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. We are a research and consulting firm whose mission is to build a better society by helping companies transform their workplaces. Through proprietary assessment tools, advisory services, and employer branding programs, including workplace certification and Best Workplaces lists, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. In Canada, Great Place to Work® produces the annual 100 Best Workplaces list, released in a national feature in the Globe and Mail. This is part of the world's largest annual workplace study, which culminates in a series of national lists in over 50 countries, including the study's flagship list of 100 Best companies published annually in Fortune magazine. Globally, this survey represents the voices of 11 million employees, including approximately 300,000 from Canada alone. It's what makes this study so credible: the primary determinant used in selecting winners is an employee survey. There's only one way to get on this list – and that's if your employees put you there. Find Great Place to Work® online at www.greatplacetowork.ca and on Twitter at @GPTW_Canada.
Further information from Mercedes-Benz is available on the internet at:
www.media.mercedes-benz.ca
SOURCE Mercedes-Benz Canada Inc.
JoAnne Caza, 416 847-7550, [email protected]; Sinead Brown, 416 847-7588, [email protected]; Nancy Fonseca, 905 601-2345, [email protected]; Jen Wetherow, 778 821-1151, [email protected]
Related Links
http://www.mercedes-benz.ca
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