OTTAWA, Dec. 4, 2013 /CNW/ - The Canadian Radio-television and
Telecommunications Commission (CRTC) today announced that Green Shield
Windows and Doors Ltd. has paid a penalty of $65,000 and Peak Windows
and Doors Ltd. has paid a penalty of $35,000 as part of settlements
over violations to the Unsolicited Telecommunications Rules.
The CRTC's investigations found that both Green Shield and Peak failed
to subscribe and pay all applicable fees to the National Do Not Call
List (DNCL) operator, resulting in the companies making telemarketing
calls to consumers whose numbers were registered on the list.
"We appreciate the cooperation we received from both companies during
our investigations," said Lynne M. Perrault, the CRTC's Acting Chief
Compliance and Enforcement Officer at the time the investigations took
place. "Any company that is involved in telemarketing activities must
put appropriate safeguards in place to ensure compliance with the
Unsolicited Telecommunications Rules."
In addition to paying monetary penalties, Green Shields and Peak have
ceased making telemarketing calls. They have also agreed that prior to
any future telemarketing, they will hire a third party to do it on
their behalf and will implement a comprehensive compliance program with
the Commission's assistance. Such a program must include:
an acknowledgement of all applicable rules and a commitment to comply
fully with them
the appointment of an internal compliance officer to ensure ongoing
adherence with the Unsolicited Telecommunications Rules
an education and training program for employees
appropriate record keeping, and
internal promotion of the Unsolicited Telecommunications Rules to
About the CRTC's enforcement measures
The CRTC enforces the Unsolicited Telecommunications Rules in order to reduce unwanted calls to Canadians. Under its enforcement
process, the CRTC can discuss corrective actions with individuals,
firms or organizations engaged in telemarketing, which may lead to a
settlement that includes a monetary penalty and other corrective
measures. The CRTC can also issue warnings and citations, conduct
inspections and issue notices of violation.
To date, the CRTC's efforts have yielded over $3.5 million in penalties,
which are remitted to the Receiver General for Canada, and $741,000 in
payments to post-secondary institutions.
Notice of violation to Green Shield
Notice of violation to Peak
Key facts for consumers
Key facts for telemarketers
Telemarketing calls and consumer complaints
National Do Not Call List Video
Silencing annoying phone calls since 2008
The CRTC is an administrative tribunal that regulates and supervises
broadcasting and telecommunications in Canada.
SOURCE: Canadian Radio-television and Telecommunications Commission
For further information:
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