MONTREAL, March 2, 2020 /CNW/ - Industries are constantly being transformed by innovations in technology. The travel industry is no exception. The way customers currently experience travel is unlike prior generations. Chatbots, online travel agencies (OTAs), check-ins, reservations and bookings and other advancements have fundamentally changed how people approach travel.
Many travel businesses have narrowed their focus to provide helpful, accurate and timely customer service at every step of a client's journey—from discovery to booking, check-in to post flight. Travelers can now forecast, compare and book flights, accommodation and other experiences online with a variety of devices.
Below, FlightHub and JustFly elaborate on how chatbots have become an integral part of travel.
How Do Chatbots Work?
The science community has discussed the possibility of talking robots for decades. Chatbots represent the real-world practical application of these discussions. What exactly is a chatbot? It's a customer-friendly communication tool equipped with Machine Learning (ML) and Deep Learning (DL). This Artificial Intelligence technology allows businesses to better connect with customers.
The foundation of chatbots is based on 2 system types: recommendation and conversation. In short, chatbots are designed to improve customer service by generating user-specific information in written or spoken form. When used effectively, this allows customers to receive highly personalized service.
Advantages of Chatbots:
Businesses dedicate a large percentage of their budgets to customer service. Chatbots are cost effective. They can also be programmed to execute several operations. This in turn allows more skilled human workers to focus on complex tasks. Another benefit of chatbots is that they're always available and can carry on a seemingly unlimited number of conversations with different people at once.
Customers may not always want or be able to speak with a live representative or download a company's app. Many chatbots are functional across multiple platforms simultaneously. This level of versatility and availability improves service levels and client satisfaction. In fact, chatbots can also ask for customer feedback on ways to refine services and business as a whole.
How Do Chatbots Improve Travel?
Based on customer information travel bots can make precise product and service suggestions throughout the booking process. It's ideal for businesses and customers. Businesses make valuable offerings and potentially generate additional conversions. Customers get important reminders and recommendations for items they may have overlooked or not considered. FlightHub and JustFly have curated a short list of examples below:
- Special meals
- Car rentals
- Travel items (universal chargers, first aid kits, batteries and more)
- Inflight purchases
- Budgets and prices
- Traffic and local transportation options
- Schedules and delays
- Itinerary suggestions
Chatbots are providing new ways to arrive at innovative solutions in the world of travel. They give travel brands the potential to efficiently scale customer service. This technology can be used to answer questions and make recommendations along with several other types of transactions. The flexible nature of chatbot software has a notably positive impact on business operations. In the travel industry, they're the happy medium between humans and machines.
FlightHub makes travel accessible, allowing more than 5 million people per year to visit new places and explore different cultures by offering the cheapest flight on worldwide destinations. This is achieved by investing heavily in both technology and people, ultimately streamlining and optimizing the customer experience. Visit flighthub.com to book online or call an agent at 1-800-900-1431 for 24/7 service. For inspiration on travel destinations, tips on budget travel, and the latest travel news, follow FlightHub on Facebook, Twitter, Instagram, Pinterest and LinkedIn.
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