TORONTO, Feb. 28, 2019 /CNW/ -- CustomerInsight is excited to announce the finalists for the CustomerInsight H.O.M.E. Awards.
Now in its 9th year, the Home Owner Mark of Excellence (H.O.M.E.) Awards celebrate those companies who have achieved exceptional customer experience scores throughout 2018, as rated by their clients. Two builder reviews are used, (1 month post-possession and 13 months post-possession), and includes criteria such as product and service satisfaction, process/procedures and follow-through on promises made and fulfilled to customers.
Companies meeting a minimum 70% customer satisfaction requirement, (Customer-Certified™), move on to compete head-to-head against their peers in each of their markets, for their excellence in driving remarkable customer experiences. Previous award winners have scored between 92% to as high as 95% customer satisfaction.
"H.O.M.E. is a difficult achievement for companies because the only judge in the Best Customer Experience Award is the voice of the customer," says Christian Caswell, Director & Founder, CustomerInsight. "Those competing for Builder of Choice have the added evaluation of their trade/supply partners and internal employees, not an easy feat. Builders must deliver on their promises and follow through on one-year obligations to the customer while at the same time, treating people as part of the team."
All winners will be announced on March 8th, 2019, and honored at the H.O.M.E. Awards ceremony at the Hyatt Regency Hotel in Calgary, Alberta. Purchase your ticket today.
CustomerInsight is a full-service, award-winning team of research professionals focused on one goal: to uncover valuable insight from homebuilding clients, employees, trade partners and turn insight into profit. We do this through a combination of intelligent research design, efficient and reliable data collection methods, and thoughtful analysis. www.customerinsight.ca
About Constellation HomeBuilder Systems
Constellation HomeBuilder Systems is the largest provider of software and services in the building industry. Their innovative software solutions, available as standalone or integrated systems, empower builders with information to drive business objectives and simplify the process of building homes and condos. Constellation HomeBuilder Systems is the home building software division of Constellation Software Inc., an international provider of market-leading software and services for specialized industries, which is traded publicly on the Toronto Stock Exchange.
For further information:
Elmira Abushayeva, Director of Marketing, Constellation HomeBuilder Systems, 888-723-2222, [email protected]
SOURCE Constellation HomeBuilder Systems