TROIS-RIVIÈRES, QC, Oct. 16, 2013 /CNW Telbec/ - Desjardins Group has broken ground for a new call centre in Trois-Rivières. The new 40,000 ft2 building will be located at the corner of rue Des Récollets and rue Bellefeuille and will eventually accommodate 350 employees. Its doors are slated to open in the summer of 2014.
"We're really pleased that Trois-Rivières was selected as the location for our third call centre, and we're particularly happy that it will result in the creation of 350 quality jobs. It's a real source of pride for us to contribute to the economic strength of the region," says Roger Tessier, vice-president of AccèsD.
Adding a third call centre to the existing two in Montreal and Granby gives caisse members even better access to their financial institutions, especially outside regular business hours.
"Members can call their caisse from 6 a.m. to 10 p.m., Monday to Friday, and from 8:30 a.m. to 4 p.m. on Saturdays and Sundays. They'll be able to carry out transactions, get their balance, receive information on financial products and services, and make an appointment with their financial advisor. Extending telephone service hours for the caisses meets a real need for our members, and their satisfaction is still our top priority," says Tessier.
Call centre personnel in Trois-Rivières, like their colleagues in Montreal and Granby, will handle calls from across the Desjardins caisse network in Quebec and Ontario.
The new call centre is another concrete step by Desjardins to create jobs in Quebec and to remain the most accessible financial institution in every region of the province.
The call centre represents an annual investment of approximately $20 million in salaries and rent and will be built according to new energy-efficiency standards. The construction contract was awarded to Duguay TR Inc., a subsidiary of Société immobilière Duguay, a local company in Trois-Rivières.
About Desjardins Group
Desjardins Group is the fifth largest cooperative financial group in the world with assets close to $205 billion. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services through its extensive distribution network, online platforms and subsidiaries across Canada. The group has one of the highest capital ratios and credit ratings in the industry, and outranks all American banks as the fourth safest and strongest bank in North America according to Global Finance magazine and Bloomberg News respectively. In keeping with their cooperative nature, Desjardins Caisses' surplus earnings are reinvested into the communities they serve.
SOURCE: Desjardins Group
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