TORONTO, May 8, 2014 /CNW/ - belairdirect, an innovative, customer-focused insurer, ranked "Highest in Customer Satisfaction among Auto Insurers in Ontario", according to a recent study conducted by J.D Power.
"I'm incredibly proud of our employees for helping us achieve the highest ranking for customer satisfaction in car insurance in the Ontario region. At belairdirect we believe in giving our very best to provide our customers with an outstanding experience, so it's an honour to know that our customers have recognized us for service excellence," said Carla Smith, Regional Vice President, belairdirect, Ontario.
According to the 2014 Canadian Auto Insurance Satisfaction StudySM, belairdirect scored 784 points out of 1,000, improving from their second place ranking last year, and third place ranking in 2012. They were also 35 points above the Ontario region average.
J.D. Power based their study findings on responses from over 9,900 auto insurance policyholders across Canada for its seventh annual study, which measures auto insurance customer satisfaction according to five factors: customer interaction, price, policy offerings, billing/payment and claims.
The company performed particularly well on the price and policy offerings study factors.
belairdirect has been offering home and car insurance products for more than 50 years directly to consumers. It offers a simple but complete solution, allowing customers to communicate with a licensed agent by phone or online. belairdirect was the first property and casualty insurer to sell insurance products online (www.belairdirect.com), attesting to the company's innovative character. belairdirect is a member of Intact Financial Corporation (TSX : IFC), the largest provider of property and casualty insurance in Canada.
For further information: Media Relations Contact: Jessica Wilkes, belairdirect, 416 341-1464 x45232, [email protected]