MISSISSAUGA, ON, June 17, 2019 /CNW/ - Alectra Inc. released its 2018 Annual Sustainability Report highlighting the company's commitment to balancing social responsibility and environmental accountability with economic efficiency.
The 2018 report entitled "Sustainable Power: Discovering the Possibilities", highlights company initiatives which contributed to Alectra's success during the year.
As Alectra builds on its sustainability commitments, the local utility once again delivered impressive results for its customers, shareholders and communities - while remaining a trusted ally in the rapidly changing world of energy. Some 2018 highlights for Alectra include:
- Improving the customer satisfaction rate to 91%
- Increasing billing accuracy rates to 99.6% and call-answer response time to 78%
- Decreasing greenhouse gas emissions by 5.11% compared to the 2016 baseline
- Investing $283 million in infrastructure projects to enhance system reliability
Alectra is an Imagine Canada "Caring Company" and was recently named one of Canada's Best 50 Corporate Citizens by Corporate Knights.
About Alectra Inc.
Alectra's family of energy companies distributes electricity to more than one million homes and businesses in Ontario's Greater Golden Horseshoe area and provides innovative energy solutions to these and thousands more across Ontario. The Alectra family of companies includes Alectra Inc., Alectra Utilities Corporation and Alectra Energy Solutions. Learn more about Alectra at alectrautilities.com.
SOURCE Alectra Utilities Corporation
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