News from cx (customer experience) europe A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Nov 20, 2018, 02:00 ET Forrester: European Brands Are Making A Breakthrough In Customer Experience

There is a direct connection between a company's employee experience and its ability to win and retain customers. And it is only possible to win and retain customers if they are engaged on a much...

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