MONTREAL, Nov. 30, 2017 /CNW Telbec/ - Air Transat acknowledges the Canadian Transportation Agency (CTA) decision regarding the events surrounding the tarmac delays incurred by its flights from Brussels and Rome that landed at Ottawa Macdonald–Cartier International Airport this past July 31 after being rerouted because of severe weather conditions in the Montreal area.
Air Transat will take all necessary measures to comply with the CTA's directives, including amending its tariffs and ensuring that its staff are adequately trained to meet its new commitments to passengers. The carrier has already begun implementing corrective measures and pledges to continue doing so as part of a continuous-improvement process.
"We reiterate our sincere apologies to our passengers who experienced a difficult situation," said Air Transat President Jean-François Lemay. "For more than 30 years, we have been firmly committed to providing all of our customers with a quality experience. Air Transat welcomes the CTA's clarification of carriers' obligations in such circumstances and the Agency's invitation to all industry players to improve collaboration to ensure that such a situation does not reoccur," he concluded.
Furthermore due to the extraordinary circumstances in this case, Air Transat will offer $500 to each passenger of the four flights affected by the events in question. The compensation will take into consideration sums already paid to passengers.
About Air Transat
Air Transat is Canada's number one holiday travel airline in the Canadian and transatlantic markets. It also offers domestic and connecting flights out of five Canadian airports. Every year, it carries nearly 4.5 million passengers to approximately 60 destinations in 26 countries. Based in Montreal, the company employs 3,000 people and operates a fleet of Boeing narrow-body and Airbus wide-body jets. In 2017, Air Transat was named the second-best leisure airline in the world, and the best in North America in the same category for the sixth consecutive year, by Skytrax. In recent years, the carrier has earned multiple distinctions for its efforts to reduce its environmental footprint. Since 2011, it has consistently been ranked number one in North America for energy efficiency, and in the Top 20 worldwide, by the Atmosfair Airline Index. Air Transat is a business unit of Transat A.T. Inc., a leading integrated international tourism company active in air transportation, accommodation, travel packaging and distribution. Transat was awarded Travelife Partner status in 2016 in recognition of its commitment to sustainable development. The vacation travel companion par excellence, Transat celebrates its 30th anniversary in 2017.
SOURCE Transat A.T. Inc.
For further information: Media: Transat A.T. Inc., Odette Trottier, Director, Communications and Corporate Affairs, [email protected], 514 908-8891