MONTREAL, Dec. 21 /CNW Telbec/ - Air Canada advises that Heathrow
airport has given it permission to increase flights to London beginning
this evening, allowing the carrier to reinstate previously cancelled
flights. Passengers are urged to consult the company website www.aircanada.com for flight schedule updates and before travelling or going to the
"Air Canada has been given permission to reinstate its full schedule of
nine flights a day to London Heathrow following several days of sharp
restrictions imposed on carriers by the airport. We are now focused on
restoring our full operation and moving the backlog of passengers
created by the forced cancellations of our flights. We are going to do
our absolute best to move our customers as quickly as possible but
unfortunately due to capacity restrictions at Heathrow and the fact our
aircraft were already heavily booked prior to the holiday season, it
may still take more than a week to move all passengers. Air Canada is
doing its best because it fully appreciates the importance of travel at
this time of year and we thank our customers for being patient and
understanding during this difficult period," said Duncan Dee, Executive
Vice-President and Chief Operating Officer.
Air Canada will now operate its full schedule beginning the evening of
Tuesday, December 21.
December 21, 2010
December 22, 2010
To London From:
From London To:
AC898 Edmonton (Wed. Dec. 22)
AC899 Edmonton (Wed. Dec. 22)
Air Canada will update its website www.aircanada.com as information becomes available.
Customers with confirmed tickets for flights to or from affected areas
are advised to check on the status of their flight prior to leaving for
the airport by consulting the Air Canada website at aircanada.com, or by calling Air Canada's automated flight information system at
1-888-422-7533, or by using a web-enhanced cell phone.
Due to increased call centre volume, wait times are longer than usual.
Important information for passengers with connecting flights in London
on December 21 and 22:
Due to the high number of cancelled flights out of London Heathrow, Air
Canada is unable to check passengers and baggage with connecting
flights in London on other airlines through to their final
destination. These passengers will need to retrieve their baggage upon
arrival in London and proceed to check in with the carrier operating
their connecting flight. Air Canada urges these passengers to contact the operating carrier of their connecting flight to
confirm flight status, as expenses incurred as a result of enroute
disruptions are the passenger's responsibility and are not eligible for
compensation. In addition, before leaving Canada, customers must
ensure they have the appropriate documentation, including visas, to
enter the U.K.
Air Canada encourages customers who have been affected by cancelled
To postpone non-essential travel if at all possible; fees have been
waived to facilitate changes and refunds are also available.
Customers who purchased their ticket through a travel agency should
contact their original point of sale for re-booking options.
Customers booked on flights between December 18 and December 23 can
either apply for a refund or change their bookings through the Delayed
and Cancelled Flights Service at aircanada.com, or through an Air Canada Call Centre.
Those customers wishing to make alternate travel arrangements can do so
without penalty, space permitting, by contacting Air Canada
Reservations toll free in Canada and the U.S. at 888-247-2262; TTY:
1-800-361-8071 or Air Canada Reservations worldwide.
However, customers are reminded that seat availability is currently very
limited for the next two weeks.
Customers are reminded that as operations resume and previously booked
passengers change their plans, seat availability is subject to change
on an on-going basis, and therefore it is important to check back
The same seat availability information is provided through Call
Centres. However, due to increased call centre volume, wait times are
longer than usual.
Customers should consult their flight status online at aircanada.com before proceeding to the airport with their confirmed booking.
Air Canada appreciates the importance of travel during the holiday
season and is making its best efforts to safely transport customers as
soon as possible. It will continue to provide updates at www.aircanada.com as information becomes available
SOURCE AIR CANADA
For further information:
|Isabelle Arthur (Montreal) || || ||(514) 422-5788|
|Peter Fitzpatrick (Toronto) || || ||(416) 263-5576|
|Angela Mah (Vancouver) || || ||(604) 270-5741|