The National Student Ombudsman releases annual reports on the activities of the regional student ombudsmen Français

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National Student Ombudsman

Nov 17, 2025, 09:36 ET

QUEBEC CITY, Nov. 17, 2025 /CNW/ - The National Student Ombudsman is proud to publish its 13 annual 2024-2025 regional activity reports.

The National Student Ombudsman (NSO) is the education ombudsman for Quebec. Under the Act Respecting the National Student Ombudsman, the National Student Ombudsman and regional student ombudsmen see that the rights of elementary and secondary students, homeschooled children, and their parents, are respected with regard to the services that school service centres, school boards, and private educational institutions provide to them. Recourse is also available to students in vocational training programs and for general adult education.

The National Student Ombudsman and regional student ombudsmen (RSOs) operate independently of the educational institutions with which they are involved.

RSOs exercise great care, fairness and thoroughness in handling complaints received regarding the quality of academic services, instances of bullying and violence, as well as complaints and reports of sexual violence. Their investigative powers and confidential nature enable them to fully investigate each case. Through the recommendations RSOs make to educational institutions and the follow-up they conduct to ensure their implementation, practical solutions can be found to the issues raised, and their reoccurrence can often be prevented.

A busy year

More than 1.4 million students across 3,098 public and private educational institutions, as well as their parents, may call upon RSOs through a three-step process. In the 2024-25 school year, the National Student Ombudsman handled more than 4,800 requests for information or assistance, and more than 1,000 complaints or reports.

The 13 full-time RSOs are assigned to as many regions-- covering all of Quebec--and are supported by part-time RSOs as needed. Through their consistent cooperation, the RSOs share their varied expertise on a daily basis, to the primary benefit of students and their parents.

Quote

"Every day, we strive to ensure students' educational journeys are of the highest quality and as safe as possible, as demonstrated by the positive feedback from students and their parents. This year's data shows practical collaboration among the vast majority of educational bodies, with recommendations accepted and implemented at an encouraging rate. I am convinced that our teamwork has a concrete and beneficial impact on students and parents across Quebec."

Me Jean-François Bernier
Protecteur national de l'élève

Some data covering the period from July 1, 2024, to June 30, 2025

Region number and name

Number of complaints
and 
reports received

Ratio of complaints per
thousand students

Rate of legitimate
grounds for complaint
(%)

01 -- Marée-Montante region

43

0.51

44.1 %

02 -- Vastes-Contrées region

38

0.45

40.4 %

03 -- Cap-Diamant region

63

0.55

42.9 %

04 -- Grandes-Rivières region

76

0.67

47.4 %

05 -- Appalaches-et-des-Cantons region

61

0.52

44.2 %

06 -- Prairies-et-des-Îles region

101

0.80

43.6 %

07 -- Monts-et-des-Labours region

120

0.88

37.1 %

08 -- Massif-et-des-Forêts region

100

0.84

32.0 %

09 -- Vallée-de-l'Abondance region

239*

2.12

50 %

10 -- Collines-Montérégiennes region

85

0.70

46.2 %

11 -- Confluent region

35

0.29

19.6 %

12 -- Centre-de-l'Île region

63

0.54

39 %

13 -- Lac-et-des-Rapides region

53

0.45

24.5 %

*  Includes a complaint totalling 144 cases on the same subject.

For the complete 2024-2025 Regional Annual Activity Reports, visit our Publications section at Quebec.ca.

At all times, the NSO encourages parents and students to contact them in case of a school service issue or a situation that may affect their health, safety and well-being.

For more information on the National Student Ombudsman:

To file a complaint or report or if you have any questions:

Source:
National Student Ombudsman
Nicole Stipaničić 
Communications Advisor
[email protected]

SOURCE National Student Ombudsman

Organization Profile

National Student Ombudsman