TORONTO, Aug. 29, 2014 /CNW/ - Tangerine is proud to receive seven awards in the Ipsos 2014 Best Banking Awards in Canada among all financial institutions, including a solo award for Products & Services Excellence for the sixth consecutive year. New for Tangerine this year is recognition in the Mobile Banking Excellence category.
This annual awards program recognizes Canadian financial institutions with the top ranked customer service for personal banking experience based on various key performance indicators. Tangerine won awards in the following categories:
- Recommend to Friends or Family
- Interest Rates & Service Charges
- Products & Services Excellence
- ATM Banking Excellence
- Online Banking Excellence
- Mobile Banking Excellence
- Live Agent Telephone Banking Excellence
"At Tangerine the client experience is at the heart of everything we do, so we're honoured to once again receive recognition by Ipsos' annual Best Banking Awards," said Peter Aceto, president and CEO, Tangerine. "Whether it's through our website, Mobile Banking app, Cafés, Call Centres or the features of our products and services, we obsess over ensuring that every point of contact with our clients makes everyday banking as simple as it can be."
Ipsos 2014 Best Banking Awards are based on quarterly Customer Service Index (CSI) survey results. Sample size for the total 2014 CSI program year ended August 2014 was 45,428 completed surveys yielding 68,738 financial institution ratings nationally.
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With more than 1.9 million clients and close to $38 billion in total assets, we are Canada's leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning client service. From no-fee daily chequing and high-interest savings accounts, GICs, RSPs, TFSAs, mortgages and mutual funds, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and mobile app to our 24/7 contact centres and our Café locations. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.
For more information, visit tangerine.ca
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The 'Tangerine' trademarks are owned by The Bank of Nova Scotia and used under license. Forward Banking is a registered trademark of Tangerine Bank.
For further information: Cayley Kochel, Tangerine, 416-497-5157 ext. 4013, [email protected]