Tangerine tops J.D. Power ranking in customer satisfaction among midsize retail banks for fourth straight year

TORONTO, July 30, 2015 /CNW/ - Tangerine is proud to have earned the highest ranking in customer satisfaction among midsized banks in Canada for the fourth straight year in the J.D. Power 2015 Canadian Retail Banking Customer Satisfaction StudySM. Tangerine performed particularly well in the following study factors: products, self-service, personal service and communication.

"Creating a simple and convenient everyday banking experience for our Clients is at the core of everything we do, so we are extremely honoured to be recognized by J.D. Power for a fourth straight year," said Peter Aceto, President and CEO of Tangerine. "As we continue to innovate and find new and exciting ways to elevate the banking experience for Canadians, we'd like to thank our Clients for choosing to bank with us. We promise to continue to find bold new ways to provide more value to our Clients and demonstrate to Canadians that everyday banking can be simple."

Simplicity and convenience are at the heart of the Tangerine brand. In the past year, the bank unveiled new biometric technology, becoming the first Canadian bank to launch Voice Banking and Touch ID™; launched Tangerine's Apple Watch® App, one of the first apps available on the device; and continued to improve and add functionality to its industry leading Mobile Banking app in an effort to elevate the client experience.

About Tangerine
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With more than 1.9 million clients and close to $38 billion in total assets, we are Canada's leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning client service. From no-fee daily chequing and high-interest savings accounts, GICs, RSPs, TFSAs, mortgages and mutual funds, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our Café locations, Pop-Up locations and 24/7 Contact Centres. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary. For more information, visit tangerine.ca

Follow us on Twitter @TangerineBank.

The 'Tangerine' trademarks are owned by the Bank of Nova Scotia and used under licence.
Apple Watch is a registered trademark of Apple, Inc. registered in the U.S. and other countries.
Touch IDTM is a trademark of Apple Inc.

SOURCE Tangerine

For further information: Cayley Kochel, Tangerine, 416-497-5157 ext. 4013, ckochel@tangerine.ca


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