GATINEAU, QC, Sept. 13, 2016 /CNW/ - The Canadian Radio-television and Telecommunications Commission (CRTC) is inviting Canadians to share their views on how the Wireless Code is helping to address the issues with their wireless services. The CRTC is hosting an online discussion forum from September 13 to 26, 2016.
Established in 2013, the Wireless Code promotes a dynamic marketplace by empowering Canadians to make informed choices about their wireless services and establishing industry standards for wireless companies.
Canadians can also participate until September 26, 2016 by:
- filling out the online form
- writing to the Secretary General, CRTC, Ottawa, Ontario K1A ON2, or
- sending a fax to (819) 994-0218
- The Wireless Code applies to all mobile wireless service providers that serve individuals and small businesses.
- The Commissioner for Complaints for Telecommunications Services administers the Code and helps resolve complaints.
- The CRTC is reviewing the effectiveness of the Wireless Code three years after it came into force.
- This review also includes a public hearing that will begin on February 6, 2017, in the National Capital Region.
"Since its creation, the Wireless Code has helped address issues of concern to many Canadians, including the clarity of contracts and bill shock. Canadians helped create the Wireless Code and we are asking for their feedback on whether it is responding to their needs in today's marketplace. Our goal is to make sure Canadians continue to be empowered every time they make decisions concerning their wireless services."
Jean-Pierre Blais, Chairman of the CRTC
- Participation Guide
- The Wireless Code, simplified
- The Wireless Code policy
- Know your rights: What the CRTC's Wireless Code Means For You (Infographic)
- Checklist: Do You Know Your Rights as a Wireless Consumer?
- Wireless Code Public Opinion Research 2016
- Wireless Code Public Opinion Research 2015
- Wireless Code Public Opinion Research – Executive Summary
SOURCE Canadian Radio-television and Telecommunications Commission
For further information: Media Relations, (819) 997-9403; General Inquiries, (819) 997-0313, Toll-free 1 (877) 249-CRTC (2782), TTY (819) 994-0423