Samsung Canada Announces Refund and Exchange Details for Note7 Devices

MISSISSAUGA, ON, Oct. 13, 2016 /CNW/ - Further to announcements made earlier this week, Samsung Electronics Canada Inc. confirmed beginning today it is offering Galaxy Note7 owners who bring their device to their original Samsung or authorized reseller point of purchase, the following options:

  • A $100 credit* for customers who exchange their Note7s for a Galaxy S7 and S7 edge.
  • A $25 credit* for customers who exchange their Note7s for a refund or other smartphone.

The above customer options will also be available to customers who purchased their Samsung Note7 on

"We greatly appreciate the support and patience of our customers, carrier and retail partners and remain committed to putting our customers first," says Paul Brannen, COO & EVP Mobile Solutions.

Additionally, with a continued focus on delivering customer satisfaction, Samsung Canada is offering a refund on Note7 specific accessories purchased at Samsung or authorized reseller. Appropriate proof of purchase is required.

*Details specific to each Carrier and Retail partner.

For customer enquiries on Note7 returns, please contact 1-855-747-6520.

About Samsung Electronics Canada, Inc.
Samsung Electronics Canada inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances and printers. In 2015, Samsung was ranked one of the top 10 most influential brands in Canada, based on a study by Ipsos Reid. Committed to helping Canadians live connected and make a difference, its Samsung Hope for Children corporate giving program supports children's education, sustainability and health-related issues in communities across the country. To discover more, please visit

SOURCE Samsung Electronics Canada

For further information: For media enquiries please contact Jessica Savage, North Strategic, e., t. 416-908-4847


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