TORONTO, Sept. 21, 2012 /CNW/ - Employee engagement - an employee's attachment and enthusiasm towards his or her work, is crucial during an economic slowdown. It is the determining factor for superior customer service. During uncertain business conditions, stellar employee engagement increases employee retention, productivity and loyalty to the company.
At HR Summit 2012: Engagement Strategies for Uncertain Times, hosted by The Conference Board of Canada, human resources experts will share ways to build employee engagement and what steps to take in maintaining a great customer experience.
|When:||Monday, September 24 to Tuesday, September 25, 2012|
|Who:||Using Social Media to Connect and Engage a Global Workforce|
|Leanne Herbert, Human Resources Leader at Global Consulting Services at IBM Canada Ltd., will explain how IBM is using social media in the workplace and how its employer are becoming "Digital IBMers".|
|Monday, 9.30 a.m.|
|How Innovation and Engagement Can Save Canada from Economic Decline|
|Todd Hirsh, Senior Economist at ATB Financial, will present his findings from the report, The Boiling Frog Dilemma: Saving Canada from Economic Decline, a piece that encourages Canada to be more creative and take more risk in entrepreneurship to remain economically relevant.|
|Monday, 1:00 p.m.|
|Panel Discussion—Integration of Multiple Generations and Workplace Harmony|
|Moderator Ruth Wright, Director of Leadership and Human Resources Research at the Conference Board of Canada, will moderate a panel who will discuss how successful organizations have built effective engagement within their multi-generational workforce.|
|The panelists are:|
|Lori Bailey, Senior Manager of Human Resources at the Alcohol and Gaming Commission of Ontario.|
|Susan Black, Governor at York University|
|Mardi Walker, Senior Vice-President at Maple Leaf Sports and Entertainment LTD.|
|Monday, 2:15 p.m.|
|Engaging Employees by Eliminating Barriers and Empowering Frontline Leadership|
|Michelle E. DiEmanuele, President and Chief Executive Officer at the Credit Valley Hospital and Trillium Health Centre, will describe ways in which employee engagement can help attract and retain the best employees.|
|Tuesday, 11:00 a.m.|
|Where:||The Old Mill Inn, Toronto, Ontario|
For more information, visit: http://www.conferenceboard.ca/conf/12-0027/default.aspx
This event is sponsored in part by the Clemmer Group Inc and Tri Fit Inc.
Media are asked to register in advance, as space is limited.
SOURCE: CONFERENCE BOARD OF CANADA
For further information:
For more information or media accreditation, contact:
Françoise Makanda, Media Relations Coordinator,
Tel.: (613) 526-3090, ext. 389. E-mail: [email protected].