OTTAWA, March 13, 2018 /CNW/ - Intouch Insight Ltd. ("Intouch") (TSXV: INX) today announced it has partnered with Dell Boomi in order to add high-performance application integration functionality to its customer experience management ("CEM") platform. System integrations include Salesforce, Microsoft Dynamics, Oracle, NetSuite, and SAP amongst many others. Integrations take place in a quick, simple and seamless fashion, significantly reducing implementation timelines.
Dell Boomi is a cloud-based integration platform that enables their users to integrate any combination of cloud and on-premise applications without the need for writing and maintaining custom code. This partnership allows Intouch to more easily connect to its clients' existing applications to deliver them with additional high value business insights. Integrated data sources allow Intouch clients to gain a complete view of their customers within the CEM platform, allowing them to identify systemic customer issues quicker and accelerate change across the business.
Benefits of the partnership include:
- A faster time to value, measured in days instead of months.
- The elimination of custom coding, which often requires costly on-going maintenance.
- Pre-built and standardized connectors that allow Intouch to quickly integrate with additional customer applications.
- Centralized customer data to provide organizations with a more valuable platform that can be utilized across their business.
- An improved competitive position in the marketplace.
"This fast, secure and scalable integration platform is critical in accelerating time to value for our clients," said Cameron Watt, President & Chief Executive Officer at Intouch Insight. "We are able to integrate on premise and cloud-based applications, and keep data consistent and reliable no matter where it resides. This combined solution will increase the competitiveness of our CEM product suite and will ensure that we continue to exceed our clients' expectations," said Watt.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and solutions that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, and gives them actionable insights to identify, sense and continuously improve customer experience efforts in real-time. Founded in 1992, Intouch is trusted by franchise and multi-location businesses for their customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
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SOURCE Intouch Insight Ltd.
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