OTTAWA, Feb. 13, 2018 /CNW/ - Intouch Insight Ltd. ("Intouch") (TSXV: INX) today announced that it has retained over 97% of its 2017 revenue, and also reported a $600,000 increase in orders from existing customers for 2018.
The $600,000 in additional revenue comes from three of the company's existing customers, indicating strong customer loyalty and satisfaction levels. The combined increase from these customers ($600,000) is in addition to historical ongoing business, which will continue to be purchased by these customers.
"After spending the last few years improving our entire software suite, we are pleased to see these additional investments by our valued customers. Intouch customers are market leaders in customer experience across North America, and as such we truly appreciate the loyalty we receive year after year from these respected organizations. We are very proud of the entire Intouch team whose actions allow us to retain and expand our customer base," said Cameron Watt, President & Chief Executive Officer.
"The 97% retention of our revenue base provides a foundation for healthy growth. The fact that we have not only been able to retain our customer base, but grow their involvement with us, is extremely encouraging as we look to the future. Intouch is a customer-centric organization and we will be combining this approach with our software capabilities as we prepare to launch our new customer experience management (CEM) software in Q2. As announced previously, we have embarked on a machine learning strategy and have filed for a provisional patent for an automated, closed-loop system to ensure our customers drive improvements in their businesses through our CEM offering," said Watt.
2017 will mark the third consecutive year of growth for the customer experience management (CEM) company, who in November 2017 announced that it had closed $3,520,000 in financing to fuel its CEM software strategy.
About Intouch Insight
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and solutions that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, and gives them actionable insights to identify, sense and continuously improve customer experience efforts in real-time. Founded in 1992, Intouch is trusted by franchise and multi-location businesses for their customer survey, mystery shopping, mobile forms, operational and compliance audits, and event marketing automation solutions. For more information, visit intouchinsight.com.
Certain statements included in this news release contain forward looking statements, which by their nature are necessarily subject to risks and uncertainties and other factors that may cause actual results, performance or achievements of the Company to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. Such statements reflect the Company's current views with respect to future events, and are based on information currently available to the Company and on hypotheses which it considers to be reasonable; however, management warns the reader that hypotheses relative to future events which are beyond the control of management could prove to be false, given that they are subject to certain risks and uncertainties.
Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
SOURCE Intouch Insight Ltd.
For further information: George Aizpurua, Vice President, Communications, First Canadian Capital Corp., Tel: 647-500-2389/416-742-5600, [email protected]; or George Pretli, Chief Financial Officer, [email protected], 613-270-7916