OTTAWA, June 30 /CNW/ - ING DIRECT's Ottawa Call Centre has been named the 2010 Contact Centre of the Year by the Ottawa Regional Contact Centre Association (ORCCA).
"We are honoured to be recognized for the outstanding service we provide via our Ottawa call centre," said Peter Aceto, President & CEO at ING DIRECT. "This award represents the energy and passion of our call centre associates and their dedication to helping ING DIRECT's clients with their savings, mortgages and investment needs. As a predominately direct bank, our interactions with our clients on the phone, online and in our café locations are critical to our business."
The Contact Centre of the Year was selected based on sixteen criteria including the centre's vision, achievement of centre objectives, training, communication between staff and management, process improvement and employee satisfaction. ING DIRECT won for the large organizations category (50 agent seats or more).
ING DIRECT also received awards for Excellence in Support, Customer Service Excellence and Manager of the Year. The awards were announced during the ORCCA Career Excellence Awards Gala, held earlier this month.
About ORCCA Career Excellence Awards Gala
The ORCCA Career Excellence Awards Gala is synonymous with business excellence in Ottawa, recognizing the achievements of our region's contact centres and their employees. This gala event is designed to publicly recognize those contact centre Agents, Support Associates, Managers and Contact Centres who consistently deliver quality service to their internal and external customers. They're our own awards - an opportunity for our industry to reinforce the types of best-in-class service delivery that help our contact centres to not only achieve business objectives, but also to make it an even more rewarding industry in which to work.
About ING DIRECT
ING DIRECT is Canada's leading direct bank with over 1.6 million Clients and more than $29 billion in total assets. ING DIRECT gives the power of saving to all Canadians by offering high-value, simple products such as high interest savings accounts with no fees or service charges, and low rates on mortgages. Low cost, index based mutual funds are sold through ING Direct Funds Limited. ING DIRECT has been operating in Canada since 1997, and has paid more than $4 billion in interest to Clients. ING DIRECT is open for banking 24 hours a day, 7 days a week, at ingdirect.ca, on mobile devices at m.ingdirect.ca or by calling 1-800 ING DIRECT (1-800-464-3473).
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