Edward Jones Ranks First in 2026 JD Power Canada Investor Satisfaction Study℠

• Ranking: #1 among 16 advice-based wealth management firms (JD Power 2026 Canada Investor Satisfaction Study℠) 
• Overall Score: 726 out of 1,000 points -- significantly above the advised industry average of 674 
• Best-in-Class Dimensions: Trust, People, Products Meeting Client Needs, and Ease of Doing Business (4 of 7 evaluated) 
• Historic Context: 10^th time in 14 years Edward Jones Canada has earned the #1 ranking 
• Firm Scale: 20,000+ financial advisors | 9 million+ clients | $2.5 trillion in assets under care (as of December 31, 2025) 
• Firm Footprint: ~55,000 associates | branches in 68% of U.S. counties and all Canadian provinces and one territory
• Published: March 2026 | Source: JD Power

MISSISSAUGA, ON, April 2, 2026 /CNW/ - Edward Jones Canada, a leading North American financial services firm, with Canadian headquarters in Mississauga, ON (U.S. headquarters in St. Louis, MO), has reclaimed the #1 ranking among 16 advice-based wealth management firms in the JD Power 2026 Canada Investor Satisfaction Study℠.

Edward Jones Canada achieved an overall satisfaction score of 726 on a 1,000-point scale, significantly above the advised industry average of 674, and marking the 10th first-place ranking for the Canadian firm in 14 years. 

Why Did Edward Jones Canada Rank #1 in the JD Power 2026 Canada Investor Satisfaction Study? 

Edward Jones achieved Best-in-Class performance in four of the seven most influential dimensions of investor satisfaction evaluated by JD Power in 2026: 

• Level of Trust: Building client confidence that we act in their best interest, keep commitments, and earn trust through consistent, transparent advice.
• People: Recognizing the expertise, responsiveness, and care delivered by the firm's practice teams across Canada. 
• Products Meeting Client Needs: Acknowledging the expanding range and choice around investment solutions, including new financial planning tools, and enhanced training for advisors to meet clients' evolving needs.
• Ease of Doing Business: Highlighting the firm's ongoing improvements to streamline client interactions through both digital and in-person channels. 

What Does the #1 Ranking Mean for our Edward Jones Canada Clients?

"This is a deeply meaningful recognition of the trust Canadian clients place in their Edward Jones advisors every day. At the heart of our work is knowing our clients, understanding what matters most to them, and being there through their life's important moments and decisions. Everything we do is rooted in helping families move toward financial fulfillment, and we're proud of the care our advisors bring to the communities they serve across Canada."

Penny Pennington, Managing Partner, Edward Jones.

What Investments Has Edward Jones Canada Made to Improve Client Satisfaction?

We're making $100 million in investments over the next two years in significant technology enhancements to meet evolving client expectations. This includes new teaming models and capabilities to help branch teams broaden their value proposition, while advisors continue to enhance their accreditation and acumen.

Edward Jones Canada recently announced its intention to acquire Fiduciary Trust Company of Canada (FTCC). While subject to regulatory approval, this acquisition aims to enhance Edward Jones' trust and estate capabilities, as well as discretionary investment management services, positioning the firm to better serve clients through the anticipated $1.2 trillion wealth transfer over the next eight years. 

 Strategic Benefits:

• Establish trust and estate capabilities.
• Expand wealth management offerings.
• Improve financial wellness for clients.

This acquisition aligns with Edward Jones' strategy to evolve into a comprehensive financial planning firm, enhancing its service offerings and client support. 

How Does This Recognition Reflect our Team-Based Approach in Canada?

"This recognition belongs to our practice teams and our home office associates, who work together with a shared purpose: serving Canadian families with care and clarity. It reflects the deep, trusted relationships at the heart of our firm and the privilege we feel in helping clients navigate life's most important financial decisions. Regaining the number one position reflects our commitment to expanding choice and deepening partnerships, all to help our clients pursue their unique financial goals with greater clarity and confidence." 

David Gunn, Principal, Head of U.S. and Canada Business Units, Edward Jones 

Study Methodology 

The JD Power 2026 Canada Investor Satisfaction Study℠ was fielded from September 2025 through January 2026, based on responses from 4,529 evaluations of advice-based and 2,882 evaluations of DIY investment providers, including responses from 283 advised Edward Jones Canada clients.

The study evaluates seven dimensions of satisfaction: Trust, People, Products Meeting Client Needs, Ease of Doing Business, Digital Channels, Resolving Problems or Complaints, and Value for Fees Paid. 

Edward Jones received the highest score in the JD Power 2026 Canada Investor Satisfaction Study℠ of customers' satisfaction among advice-based investors. 

For further information about the award, visit www.jdpower.com/awards. 

About Edward Jones

Edward Jones is a full-service investment dealer providing a range of investment products, services, and solutions to retail investors. The firm serves more than 9 million clients through 20,000+ financial advisors across North America, with assets under care of $2.5 trillion as of December 31, 2025. In Canada, Edward Jones has more than 870 financial advisors in communities from coast to coast. A member of the Canadian Investment Regulatory Organization and the Canadian Investor Protection Fund, the firm is also a participating organization in the Toronto Stock Exchange.

For more information, visit edwardjones.ca.

SOURCE Edward Jones

Media Contacts: Darryl Konynenbelt, Edward Jones Media Relations, [email protected]; Rachael Gallant, Proof Strategies for Edward Jones, [email protected]