CRTC makes it easier for Canadians to compare Internet plans

GATINEAU, QC, Sept. 10, 2026 /CNW/ -- The CRTC is making it easier for Canadians to compare Internet plans and make sure they get the service they are paying for.

Changes to the Telecommunications Act require the CRTC to put new consumer protections in place. As part of this work, the CRTC held a public consultation on how to make shopping for Internet services easier for Canadians. During the consultation, the CRTC received 77 submissions and held a public hearing where it heard a wide range of views, including from individuals, consumer groups, and service providers.

Based on the public record, the CRTC is putting in place rules to ensure that Canadians will have clear and consistent information when shopping for Internet plans. They will be able to see the actual Internet speeds they can expect during the busiest times of day, rather than advertised "up to" speeds, and the monthly price after any promotion ends. This will make it easier for Canadians to compare plans, choose the one that best meets their needs, and avoid surprises.

Today's decision builds on a series of actions the CRTC has taken to improve consumer protections, strengthen competition and help make services more affordable. The CRTC recently eliminated extra fees on Internet and cellphone plans, improved notifications about expiring contracts, and gave Canadians more flexibility to change or cancel their plans. More work is underway, including a review of the Consumer Protection Codes, with the goal of simplifying and combining them into one code.

Quotes

"Canadians deserve clear information about speeds and prices when shopping for Internet services. Today's decision will make it easier for people to compare plans, know what to expect, and choose the service that is right for them."

- Vicky Eatrides, Chairperson and Chief Executive Officer, CRTC

Quick facts

• The CRTC is an independent quasi-judicial tribunal that regulates the Canadian communications sector in the public interest. The CRTC holds public consultations on telecommunications and broadcasting matters and makes decisions based on the public record.
• The CRTC is strengthening consumer protections and supporting competition to ensure Canadians benefit from new choices and greater affordability of Internet and cellphone services. The Consumer Protections Action Plan sets out the actions we are taking to help protect and empower Canadians.

Associated links

• Telecom Regulatory Policy CRTC 2026-238: Making it easier for consumers to shop for Internet services

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SOURCE Canadian Radio-television and Telecommunications Commission (CRTC)

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