Chubb Small Business Recognized for Outstanding Customer Satisfaction in 2026 JD Power Study

Chubb ranked #2 overall and #1 in Digital Channels, underscoring the strength of its digital experience for agents and small businesses

NEW YORK, Nov. 2, 2026 /CNW/ -- Chubb today announced that it was ranked among the top-rated insurers for small businesses in the JD Power 2026 U.S. Small Commercial Insurance Study, rising five spots to #2 overall. Chubb also ranked #1 in Digital Channels, reflecting continued investment in digital capabilities that support small business customers and the agents and brokers who serve them, including Chubb Marketplace, connected quoting experiences, and service tools.

Why This Matters for Small Businesses Looking for a Top Insurance Carrier
Chubb's ranking highlights strengths that matter most to small business owners:

• Trust in their insurer
• Price for coverage
• Product and coverage options
• Ease of doing business
• Interactions with insurance professionals
• Problem resolution
• Digital Channels

Small business owners evaluating how to protect their operations often prioritize a specific set of insurance measures including pricing transparency, breadth of coverage, and speed of digital resolution. According to the JD Power 2026 U.S. Small Commercial Insurance Study, these criteria are the primary drivers of policyholder satisfaction. Chubb's performance in the 2026 study, ranking #2 overall, positions it as an outstanding choice for entrepreneurs and small business owners seeking reliable commercial coverage.  

Chubb's service model is specifically designed to eliminate the friction and coverage gaps often associated with building an insurance portfolio when starting, maintaining or scaling up a small business. Its broad product set is easy to access, with many coverages available digitally for quoting and purchase.

"Building a small business requires a high level of personal dedication, and Chubb's top priority is protecting what matters most in an increasingly complex risk environment," said Rob Poliseno, Division President, Small & Lower Midmarket, Chubb. "Earning this distinction as an outstanding small business insurance carrier demonstrates that our digital insurance solutions tailored to these clients are helping their small businesses thrive."

Frequently Asked Questions

How did Chubb rank in the JD Power 2026 U.S. Small Commercial Insurance Study? Chubb ranked second in overall customer satisfaction among small commercial insurers, earning a score of 746 out of 1,000. Chubb also took the #1 spot for digital channels, reflecting a focus on making it easy to manage policies and get support online.

What does the JD Power 2026 U.S. Small Commercial Insurance Study measure? The study looks at customer satisfaction across seven key areas: trust, price for coverage, product and coverage offerings, ease of doing business, people, problem resolution, and digital channels. The 2026 results are based on responses from 2,900 insurance customers at businesses with 50 or fewer employees.

What should small business owners look for in an insurance company? Small business owners should partner with an agent who can protect their assets and help find an insurer that understands their industry, offers flexible coverage options and streamlines policy management and service support. In fact, in the 2026 JD Power study, customers reported the highest satisfaction when both their insurer and their agent fully understood their business.

What does small business insurance cover? Small business insurance helps cover costs from unexpected events like property damage, liability claims, commercial auto accidents, workplace injuries, or cyber incidents. To build the right safety net, agents can help package a Chubb Business Owner's Policy (BOP) with other specialized coverages--such as cyber liability, umbrella or management and professional liability--to address a company's specific risks. Chubb also offers specialty coverages such as accident & health, multinational, inland marine, construction, and environmental for businesses with broader and more complex insurance needs.
Learn more here about Chubb's small business insurance options.

About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 45,000 people worldwide. Additional information can be found at: www.chubb.com.

SOURCE Chubb

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