VANCOUVER, May 19, 2016 /CNW Telbec/ - Canadian mobile glass technician Ryan Cox won second place at the Best of Belron global event in Portugal today, right behind American contestant Gary Riebesehl from Safelite. The ninth edition of this one-of-a-kind windshield repair and replacement competition gathered 27 technicians who had each won their country's national contests, along with 1,500 colleagues, suppliers and partners from across the globe.
"This competition was an experience of a lifetime. I'm really proud of my performance and I would like to thank everyone back in Canada. Your well wishes made the difference and gave me confidence. I have made friendships that will last a lifetime,'' said Ryan Cox, technician at the Speedy Glass Kingsway service centre.
Ryan, who competed at the Meo Arena in Lisbon with the 26 best technicians in the world on May 18 and 19, had to repair and replace a windshield, recalibrate the camera of the Advanced Driver Assistance System, replace a side glass, remove and refit a rear window, and show his skills at communicating with customers before and after a job. Each technician was also asked to complete a detailed questionnaire covering every aspect of their job, from health and safety to customer care.
"This competition, which is all about teamwork, collaboration and excellence, demonstrates how complex windshield replacement and repairing processes are and shows how Belron makes technicians' expertise a top business priority," said Ralph Holsker, President and CEO of Belron Canada. "The level of participation for Best of Belron has increased significantly in recent years, which shows a great form of commitment. We take pride in the fact that technician retention throughout the company is 83%," he added.
"We are so proud of Ryan. He is extremely skilled, talented and driven. The criteria for measuring performance was extremely thorough, covering health and safety, working methods, care for the car, customer care, as well as final quality and speed of completing the job. Winning second place is a superb achievement," said Roy Tarcea, Technical Trainer for Belron Canada.
At the last edition in 2014, Vancouverite glass technician contestant Matt MacDonald finished second. This opportunity gave him a whole new perspective on his career. He later visited many service centres across the country to share his knowledge and encourage technicians to take part in the competition. When he transitioned to a management position, Ryan Cox was his first employee. "I pushed him to sign up and helped him train because the process was eye-opening for me and I knew Ryan had everything to be a great contestant. He is calm, confident, very intelligent, and he's competitive in an understated way. I am so proud of him," said Matt MacDonald, now manager of the Lakewood Speedy Glass.
About Best of Belron
The Best of Belron competitions take place everywhere in the world where the company has a vehicle glass specialist banner in operation. The best technicians compete in regional, national and international repair and replacement events in which very strict criteria must be respected. Since its creation in 2000, this competition has inspired and motivated technicians to achieve the highest levels of excellence. It clearly illustrates what a technician's job with Belron Canada's banners represents: ensuring quality work, with quick and accurate execution focused on safety and customer satisfaction.
About Belron Canada
Belron Canada is the Canadian division of Belron International, a company that offers unique knowhow, strict safety standards, personalized service, avant-garde technologies and a compete training program that make it an uncontested leader in automotive glass repair and replacement. With a network of more than 350 service centres, 40 distribution/warehouse centres and over 1,800 employees in 10 provinces, Belron Canada guarantees its customers local service. Belron Canada stands out for its Canada-wide presence, including the Lebeau vitres d'auto, DURO, Speedy Glass, Apple Auto Glass and Broco Auto Glass banners.
For visual material: https://syrus.box.com/v/BOBLisbon
SOURCE Belron Canada Inc.
Image with caption: "Speedy Glass technicians Ryan Cox, who won 2nd place at the 2016 Best of Belron Competition, and Matt MacDonald, who won 2nd at the 2014 Best of Belron Competition. (CNW Group/Belron Canada Inc.)". Image available at: http://photos.newswire.ca/images/download/20160519_C8200_PHOTO_EN_695604.jpg
For further information: To request an interview with Ryan Cox or Matt MacDonald: Jessica Drolet, Advisor, SYRUS, [email protected] or 514 935-2777, ext 205