Canadian Galaxy Note7 Software Update

Software update to showcase Note7 device is safe for use

MISSISSAUGA, ON, Sept. 21, 2016 /CNW/ - Samsung Electronics Canada Inc. today confirmed that new software will be distributed via an automatic over-the-air update to all Canadian Galaxy Note7 devices starting on September 21.  The software will showcase a green battery icon that will clearly identify the device as a Galaxy Note7 replacement and will indicate that the product has been battery checked and is safe for use.

The user interface of the Galaxy Note7 replacement devices will include a green battery icon that will be visible on the 'Always On' display, notification bar as well as the 'Power Off' prompt screen. Canadian customers who see any of these three visual indicators can be assured their devices are safe to use. The software will also be pushed out to users who have a Galaxy Note7 device that was sold from August 19, 2016 through to September 1, 2016.  Devices with the battery cell issue will receive a message that will advise the user to immediately power down and register for the Canadian Product Exchange. 

"Consumer safety is always our highest priority. This software update is intended to help consumers easily understand that they can use their new Galaxy Note7 with confidence," said Paul Brannen, COO and Executive Vice President of Samsung Electronics Canada. "We are urging Galaxy Note7 owners who purchased a device prior to September 1, 2016 to power down their devices and register for the Canadian Note7 Exchange Program, where users can quickly register for a new Galaxy Note7 device."

Working with Canadian carriers and retailer partners, Samsung has taken great care to provide affected consumers with the support they need to ensure their new Galaxy Note7 device is safe and secure. This software update will be distributed to Galaxy Note7 users who purchased a device from Samsung Canada or authorized resellers. The software update will be free of charge. 

Customers who have Galaxy Note7 devices sold between August 19th and September 1st, can exchange their device with a Galaxy Note7 replacement under the terms of the Canadian Product Exchange. Consumers are encouraged to visit for instructions on how to register for the Exchange process. Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.

About Samsung Electronics Canada, Inc.

Samsung Electronics Canada inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances and printers. In 2015, Samsung was ranked one of the top 10 most influential brands in Canada, based on a study by Ipsos Reid. Committed to helping Canadians live connected and make a difference, its Samsung Hope for Children corporate giving program supports children's education, sustainability and health-related issues in communities across the country. To discover more, please visit

SOURCE Samsung Electronics Canada

Image with caption: "Galaxy Note7 (CNW Group/Samsung Electronics Canada)". Image available at:

Image with caption: "Galaxy Note7 (CNW Group/Samsung Electronics Canada)". Image available at:

Image with caption: "Galaxy Note7 (CNW Group/Samsung Electronics Canada)". Image available at:

For further information: For media enquiries please contact: Jessica Savage, North Strategic,, t. 416.908.4847


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