OTTAWA, Dec. 20 /CNW Telbec/ - Bell today announced that it has reached
a settlement with the Canadian Radio-television and Telecommunications
Commission (CRTC), http://www.crtc.gc.ca/eng/archive/2010/vt101220.htm, acknowledging that third-party telemarketers acting on behalf of Bell
placed calls to numbers registered on the National Do Not Call List
(NDNCL) and Bell's Internal Do Not Call List. Under the terms of the
settlement, Bell agreed to pay a penalty of $1.3 million and enhance
its management of authorized independent telemarketers.
Bell takes its obligations under the Unsolicited Telecommunications Rules and the National Do Not Call List seriously. The company worked closely
with the CRTC to investigate complaints, determining that some
independent telemarketers acting on behalf of Bell were found to have
violated both the CRTC's and Bell's own calling rules. No violations
were committed by any Bell-operated call centres.
Bell has implemented a series of remedial measures in order to ensure
strict compliance by authorized independent telemarketers with the Unsolicited Telecommunications Rules, the National Do Not Call List and Bell's Internal Do Not Call List.
Telemarketers are expressly prohibited from calling numbers that are on
Bell has terminated its relationships with two telemarketers and
suspended several others due to non-compliance with the Unsolicited Telecommunications Rules. Non-compliance with CRTC or Bell calling rules by third-party
telemarketers results in immediate corrective action by Bell, up to and
including suspension and termination of their contracts.
Bell has also agreed to donate $266,000 to Montréal's Concordia
Institute for Information Systems Engineering (CIISE) in response to
CRTC concerns about Bell Mobility's use of automated calling devices.
Like other Canadian wireless carriers, Bell Mobility used these devices
to alert prepaid mobile customers about their account balances and how
they could avoid service interruptions by purchasing additional
While Bell believes this approach benefits customers and is in
compliance with the CRTC rules on the use of automated calling devices,
and the CRTC has not issued a formal finding of violation, Bell has
agreed to change its processes.
Bell is Canada's largest communications company, providing consumers and
business with solutions to all their communications needs, including
Bell Mobility wireless, high-speed Bell Internet, Bell Satellite TV and
Bell Fibe TV, Bell Home Phone local and long distance, and Bell
Business Markets IP-broadband and information and communications
technology (ICT) services.
The Bell Mental Health Initiative is a multi-year charitable program
that promotes mental health across Canada via the Bell Let's Talk
anti-stigma campaign and support for community care, research and
workplace best practices. To learn more, please visit www.bce.ca/mentalhealth.
Bell is wholly owned by BCE Inc. (TSX, NYSE: BCE). For Bell product and
service information, please visit www.bell.ca. For BCE corporate information, please visit www.bce.ca.
SOURCE Bell Canada
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