Expert in mobile C-arms decorated for outstanding service level in the Americas
ORLANDO, FL, Feb. 27, 2013 /CNW/ - Ziehm Imaging Inc. has been awarded with the Bronze Stevie Award in the category "Customer Service Department of the Year - Healthcare, Pharmaceuticals and Related Industries" in the 7th annual Stevie Awards for Sales and Customer Service. The innovation leader in the mobile C-arm market convinced the international jury with Z-Care, its dedicated service program for the North and South American market.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year's Stevie Awards, an increase of 10% over 2012. The final results were announced during a gala banquet on February 25 at the Paris Hotel in Las Vegas, Nevada.
"We are very proud to be awarded with this prestigious prize. Thanks to our 100% focus on mobile C-arms, we have been able to establish ourselves as the innovation leader in the industry. Leveraging our deep knowledge and experience in the US intraoperative market as well as our clear understanding of the American customers' needs, we have thrived to develop a concept that allows us to offer the best customer service in the US C-arm market," says Nelson Mendes, President and CEO Ziehm Imaging Inc. "The Bronze Stevie Award for Sales and Customer Service represents a great recognition of Z-Care, our 24/7 nationwide service program that has successfully set new service standards in the C-arm industry."
Z-Care: 24/7 service for clinical users
Today, mobile C-arms build the center-piece of many ORs throughout America, and it is crucial to keep hard- and software up-to-date and eventual down-time to a minimum. The Z-Care program has been launched to ensure quick and easy access to technical and clinical application support whenever required.
A 24h toll-free hotline and a team of 72 highly qualified service engineers ensure immediate remote assistance and the shipment of requested parts on the same day. 98% of the parts are delivered within 24h to the customer's site. Tailored service packages covering the entire lifespan of the C-arms - ranging from preventive maintenance and after warranty parts coverage to service training for in-house engineers - ensure that every clinical user receives the individual support they need to offer patients reliable and highly qualitative care.
SOURCE: Ziehm Imaging
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