On April 14, 2014, Wholesale Furniture Brokers released a new returns
and exchanges policy on their Canadian site, http://www.gowfb.ca, to offer customers a more time and cost efficient return process.
VANCOUVER, April 17, 2014 /CNW/ - Online retailer Wholesale Furniture
Brokers announced today that it has removed restocking fees from its
Canadian returns and exchanges policy on http://www.gowfb.ca.
Qualified returns and exchanges are now only subject to the return
shipping fees to a Wholesale Furniture Brokers' Canadian warehouse.
Exchanges are subject to only 50% of the return shipping fees when
exchanged for products of equal or greater value.
"Our new policy is designed to inspire confidence and show our Canadian
customers that we are committed to improving their experience," says
Sergei Tashlikowich, Wholesale Furniture Brokers' President and CEO.
Online shoppers can request a return shipping quote prior to placing an
"The estimated return shipping quotes provide our customers with greater
transparency while adding additional peace of mind to the buying
experience," states Tashlikowich.
Some American retailers do not arrange the cross border return shipping
for their Canadian customers. Canadians who need to arrange their own
return shipping will need to repackage their product and commit time to
researching and exploring the freight company's options that will
accept their packages, in addition to paying freight costs at fair
market price and US custom clearance fees which could exceed the value
of the product being returned. Their packages will need to clear
customs which requires a US broker. Even some Canadian furniture
companies still require customers to pay a restocking fee on returned
"Our return process and costs are more friendly to our Canadian
customers compared to competitors in the USA," says Wholesale Furniture
Brokers' Marketing Manager, Matt Holmes. "A frustrating challenge for
Canadians trying to return products into the USA on their own is
finding a carrier that can ship larger boxes and can clear US customs.
We will be arranging our customers' returns back to one of our Canadian
warehouses which can be a much shorter distance, and the best freight
cost is calculated on our discounted rates, and will not include extra
US custom clearance fees."
About Wholesale Furniture Brokers
Wholesale Furniture Brokers offers price leading furniture with free
shipping to online customers direct from the manufacturers in the USA
and Canada. World-class customer service is provided to customers by
telephone, email, and chat. Shoppers can choose from a growing
collection of traditional, modern, and contemporary furniture styles
for inside and outside of the home at Wholesale Furniture Brokers.
Consumers do not need to pay a membership fee to buy from Wholesale
SOURCE: Wholesale Furniture Brokers
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