Company Also Earns Silver Stevie® Award for Customer Service Department of the Year
HOLMDEL, N.J., Feb. 26, 2014 /CNW/ - Vonage Holdings Corp. (NYSE: VG), a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide, won two prestigious awards at the 8th Annual International Stevie Awards for Sales & Customer Service Gala Banquet & Awards Ceremony. Vonage earned the 2014 People's Choice Stevie® Award for Favorite Customer Service in the telecommunications category, and the 2014 Silver Stevie® Award for Customer Service Department of the Year, also in the telecommunications category.
"Vonage is committed to providing excellent service to each and every one of our customers," said Marc Lefar, chief executive officer of Vonage. "We are thrilled to receive the People's Choice Award for Favorite Customer Service and the Silver Stevie for Customer Service Department of the Year. These awards are a testament to our dedication to our customers. We appreciate the recognition from the Stevie Awards and the people who voted for us."
The Stevie Awards for Sales & Customer Service are the world's top sales, contact center and customer service awards. The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM. More than 260 executives around the world participated in the judging process for the 2014 Stevie Awards to determine the Finalists and the Gold, Silver and Bronze placements. The awards were presented to honorees during a gala banquet on February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the United States and several other countries attended.
Approximately 430,000 votes were cast in the 2014 People's Choice Stevie Awards for Favorite Customer Service. The worldwide public vote was conducted between January 23 and February 14, 2014, with the highest number of votes deciding the winners in 11 industry categories.
"Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years," said Michael Gallagher, president and founder of the Stevie Awards. "Not only have we seen a dramatic increase in the number of entries, but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year's Stevie winners for their outstanding work."
The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 26, at 8:00 p.m. Eastern Time.
Vonage (NYSE: VG) is a leading provider of communications services connecting individuals through cloud-connected devices worldwide. The Company has approximately 2.5 million subscriber lines and serves consumers and small and medium business customers.
Vonage provides feature-rich, affordable communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones. The Vonage World® plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and visual voicemail – for one low monthly rate. Vonage Mobile is a free downloadable app for iPhone® and Android™ that lets users talk, text and video chat worldwide for free with anyone else who uses the app. Vonage's service is sold on the web and through regional and national retailers including Walmart, Best Buy, Kmart and Sears, and is available to consumers in the U.S. (www.vonage.com), Canada (www.vonage.ca) and the United Kingdom (www.vonage.co.uk).
Vonage Business Solutions provides a robust suite of communications features critical to running a business, and can save businesses at least 30 percent on their domestic phone bills1. In addition, Vonage offers businesses international long distance rates to the most frequently called countries that are, on average, 75 percent lower than the competition2.
The company's best-in-class business features include call analytics, conference calling, call transfer, virtual receptionist, extension dialing, call forwarding, SimulRing®, mobile capabilities and more, all managed through the convenience of an online account. For more information about Vonage Business Solutions, visit Vonage.com/business.
1) Savings claim is based on the average monthly recurring charge for unlimited domestic business calling plans from the top three wireline service providers. Comparison excludes promotional pricing, fees, surcharges or taxes and assumes a customer already has broadband service. Check your phone bill to determine the savings that would apply to you.
2) Based on comparison of the top three wireline service providers' per-minute rates to the top 50 markets.
Vonage Holdings Corp. is headquartered in Holmdel, New Jersey and also operates in Canada and the United Kingdom, with a development facility located in Ra'anana, Israel. Vonage® is a registered trademark of Vonage Marketing LLC, owned by Vonage America Inc.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
SOURCE: Vonage Holdings Corp.
For further information:
Jo Ann Tizzano, Vonage, 732-365-1363, [email protected]
PRN Photo Desk, [email protected]