VC Panwest and Telemerge Canada Deliver Videoconferencing Help Desk Support

VC Panwest signs 5 year agreement to support rural West communities.

TORONTO, Oct. 5 /CNW/ - VC Panwest, a joint initiative of British Columbia, Alberta, Saskatchewan and Manitoba has signed a five year term agreement with Telemerge to deliver Videoconferencing Help Desk Support, end-point videoconferencing equipment and videoconferencing room rental management.

VC Panwest consists of Community Futures, Women Entrepreneurs, Canada Business Service Centres in the four western provinces and B.C. Chamber of Commerce's, all of which provide services to Canada's rural West. The shared vision is to help create diverse, sustainable communities by supporting local, community-based economic development.

Paul Doo, CEO of Telemerge explains "Panwest's adoption of videoconferencing as a collaborative productivity tool, and their commitment to environmental issues, has created the need to engage high-level expertise to manage their current 130 video end-points. Panwest anticipates significant growth in the number of videoconferencing end-points, which requires Telemerge to provide 7x24x365 Bilingual end user Help Desk Support and management for their video end-points, IP Network, and core videoconferencing infrastructure (MCU's/Gateways/TMS/Warranties). Included in this agreement is standardization on the TANDBERG platform for all video endpoint and infrastructure requirements. Telemerge is also tasked with providing ongoing training, future video network design, professional engineering services and consultation on videoconferencing content delivery."

Doo continues "Telemerge is proud to have been selected, as the leading Managed Videoconferencing Services Provider in Canada, to support Panwest, as we jointly grow and evolve this technology over the coming years to meet Panwest's needs."

About Telemerge, Inc.

Telemerge, Inc. is a privately held global QoS IP-based managed video communications network service provider, built on a robust MPLS infrastructure. Telemerge delivers a complete suite of managed video services supporting SD/HD/Telepresence, Level 1 and Level 2 proactive client support, network management reports, environmental impact reports, IP/ISDN bridging, 6000+ global room rental Suites, webcasting, audio/webconferencing and centralized billing.

Telemerge "virtually empowers" clients to work in a collaborative environment.


For further information: For further information: Please visit for more information, or view our corporate interactive brochure

Organization Profile


More on this organization

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890