RightAnswers is the first application to be KCS v6 Verified, demonstrating Upland's leadership in, and commitment to, the knowledge management market.
AUSTIN, Texas, Aug. 8, 2017 /CNW/ -- Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, is pleased to announce that its RightAnswers Enterprise Knowledge Hub version 9.0 knowledge management platform is the first application to achieve the highest level of Knowledge-Centered Services (KCS®) verification, version 6, by The KCS Academy.
RightAnswers knowledge management software integrates with any CRM or ITSM system and incorporates 70 KCS processes for customer service and support. In addition, RightAnswers has long promoted KCS principles and best practices to its customers as part of its Customer Success program. With the new version 6 verification, RightAnswers has a comprehensive set of offerings including KCS workshops, exams, and certifications, and a 90-day KCS onboarding program.
"PointClickCare is currently implementing the Knowledge-Centered Service (KCS) methodology using RightAnswers software and has a number of individuals who are certified in the KCS v6 Practices in preparation for the implementation," says Cheryl Wickwire, Manager of Customer Support Education & Release Management, who is certified in KCS v6 Practices at PointClickCare. "We are pleased to learn about Upland RightAnswers being the first KCS v6 Verified platform and look forward to our continued success together."
"The KCS methodology promotes Knowledge Management through its focus on knowledge as a key asset," says Kevin Sequeira, VP of Product Management at Upland Software. "With KCS v6 verification, RightAnswers' knowledge management software will continue to promote this methodology through industry-leading knowledge-sharing across the organization, increasing employee engagement, productivity, and efficiency."
"The KCS Academy is pleased to have Upland RightAnswers distinguish themselves as a KCS v6 Verified vendor. The Verification process is thorough and challenging, and by completing the process, Upland RightAnswers has demonstrated that they align with and support KCS v6 practices," said Melissa George, President & CEO of The KCS Academy.
To be KCS v6 Verified, a product must comply with the KCS v6 Verified standards and must have passed the KCS v6 technology demo assessment. Upland is a member of the Consortium for Service Innovation, a nonprofit alliance that provides support for KCS adoption and best practices, and contributes to this organization to help customers achieve long-term success with knowledge management and KCS.
For more information on the benefits KCS brings to an organization, watch this RightAnswers webinar co-hosted by Greg Oxton, Executive Director of the Consortium for Service Innovation. For more information on RightAnswers, visit www.rightanswers.com.
About Upland Software
Upland Software (Nasdaq: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce, and IT investments; automate document-intensive business processes; and effectively engage with their customers, prospects, and community via the web and mobile technologies. With more than 2,500 customers and over 250,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day. To learn more, visit www.uplandsoftware.com.
About the Consortium for Service Innovation™
The Consortium for Service Innovation is a nonprofit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. For more information about the Consortium, please visit the www.serviceinnovation.org.
About the KCS Academy
The KCS Academy is the source for KCS and the only authorized certifying body for KCS. The Academy offers KCS certification for people and KCS Verified and Aligned designations for tools and services. The KCS Academy is a network of KCS practitioners and vendors who support the successful adoption of KCS and contributes to the continuous improvement of the KCS methodology across all knowledge-intensive industries. For more information about the KCS Academy and KCS certification programs, please visit www.thekcsacademy.net.
KCS® is a service mark of the Consortium for Service Innovation™
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SOURCE Upland Software, Inc.