Upland RightAnswers' initial release focuses on customer-driven innovation and enhanced UI/UX.
AUSTIN, Texas, Aug. 29, 2017 /CNW/ -- Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, is pleased to announce the first major release of its RightAnswers Enterprise Knowledge Management solution, since the company was acquired in April. The release focuses on customer-driven innovation that improves overall agent and self-service experience, and the platform redesign takes the first step towards conforming to Upland's consistent UI/UX standards.
"At Colruyt Group, a retail company of more than 25,000 service-oriented employees, we are looking forward to moving onto the latest RightAnswers release which will support our current use and expansion of knowledge management within our IT Support organization," said Vicky Swanckaert, Knowledge Manager at Colruyt Group.
"Customer-driven innovation is at the heart of our product roadmaps at Upland," said Kevin Sequeira, VP of Product Management at Upland. "For RightAnswers' first major release as part of Upland, we focused our development efforts on enhancing the most pressing agent needs in service and support environments and delivering a more consistent UI/UX."
Feature highlights of this release include:
- Improved agent experience through an updated navigational structure, enhanced search functionality, and a fully integrated community experience using RightAnswers communities
- Enhanced content management and delivery through easier multi-lingual content entry and importing, streamlined workflow, and more customizable displays for the Solutions Manager portal
- Upgraded reporting, multi-language search, and international date formats for the Admin portal, and enhanced Self-Service portal experience
- Updated UI/UX to more closely conform to the Upland standard to improve agent workflow and productivity, and to facilitate the deployment and use of multiple Upland products
About Upland Software
Upland Software (Nasdaq: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce, and IT investments; automate document-intensive business processes; and effectively engage with their customers, prospects, and community via the web and mobile technologies. With more than 2,500 customers and over 250,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day. To learn more, visit www.uplandsoftware.com.
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SOURCE Upland Software, Inc.