Relocating Employees Rate National Home Lender Highest Among All of its Peers for Second Straight Year
TROY, MI, Aug. 16, 2012 /CNW/ - Premia Mortgage, LLC dba Premia Relocation Mortgage announced that for a second consecutive year it has ranked highest in "customer satisfaction" among all relocation mortgage providers in the United States in a benchmark study of the relocation mortgage industry by Trippel Survey & Research, LLC, which has been serving the relocation industry since 1994.
Premia Relocation Mortgage serves clients nationwide from its centralized lending center in Michigan. In the Eighteenth Annual Nationwide Relocating Employee Survey©, Premia earned the highest average score among all mortgage providers.
Tom James, President of Premia Relocation Mortgage remarked, "It is a great pleasure to once again have our customers rate Premia as the top relocation mortgage service provider in the industry! In a year where the mortgage industry experienced increased regulatory pressures, continued property valuation challenges, and greater customer documentation requirements, our team members stepped up to the plate and delivered another service home-run!."
"While I'm thrilled with the back to back No. 1 industry ranking, I'm even more pleased that we were able to increase our customer net satisfaction score by 8% over our 2011 rating! I feel this improvement is a direct result of two components. First, Premia is focused solely on assisting the relocating borrower. We understand the urgencies surrounding a transferee's relocation and we don't allow a heavy refinance market to erode our top-level service delivery. Second, our Relocation Mortgage Consultants average 16 years of experience in the relocation mortgage industry. This extensive level of relocation knowledge allows our Consultants to lean on past experiences to effectively build financing solutions that exceed the transferee's expectations." continued James. "Although we are very pleased with our customer service results from the 2012 Trippel Survey, we know that we are tasked with continually improving our processes and communication to raise the overall service bar within the relocation mortgage industry."
About Trippel Survey & Research, LLC©:
Alan Trippel, CRP, founded Trippel Survey & Research, LLC, in 1994. His company's mission is providing relocation professionals comprehensive, unbiased surveys, research and consulting. The core business of Trippel Survey & Research, LLC, is conducting surveys or research using telephone and web-based methodologies. Many companies use his services in creating RFPs and assisting in supplier selection; checking references of relocation service companies; researching "best-practices" processes; establishing "benchmarking" of service standards; and conducting policy studies. For more information
About Premia Relocation Mortgage, LLC:
Premia Relocation Mortgage has been in the relocation mortgage lending business since 1987, assisting the relocating employees of Fortune 1000 companies with their home mortgage needs. Longevity has shown them there is no single product that is suitable across the board. For that reason, they tailor their financial counseling process and communication approach to each individual transferee. Premia Relocation Mortgage, a Premier Service® company, is one of the industry's leading relocation mortgage providers and is able to lend nationwide. With 100% focus on relocation mortgage they've earned a Customer Satisfaction Rating of 97.5% on average since the Premier Service program began in 2004. 5455 Corporate Ste 303, Troy, MI 48098, (248)641-1540 ©2011 Premia Mortgage, LLC. All Rights Reserved. NMLSR ID 458540. For more information about Premia Mortgage, please visit www.PremiaRelocationMortgage.com
RELATED LINKS http://www.PremiaRelocationMortgage.com
SOURCE: Premia Mortgage, LLC
For further information:
President, Premia Relocation Mortgage