Integrated Linux-based Server Solution Makes IPedge More Powerful, More Application Rich and Easier to Administrate
MARKHAM,ON, Oct. 2, 2012 /CNW/ - Toshiba of Canada Limited, Office Products Group (http://www.toshiba.ca), today announced the availability of IPedge®, an IP business telephone system that gives users the features, functionality, quality and reliability for which Toshiba's telephone systems are known, in a pure IP format. Its Linux-based single-server solution makes IPedge more powerful, more affordable, more reliable and easier to administer. IPedge is now available from Authorized Toshiba dealers across Canada.
"IPedge delivers productivity applications on a single server, including expanded call processing, unified communications, unified voice messaging features, centralized administration, and other high value features giving users enhanced functionality deliverable by self-administration to each users individual telephone," said Richard Wierzbowski, vice president of Toshiba of Canada Limited, Telecommunication Operations. "SMB and enterprise IPedge users alike are empowered to communicate in a more effective manner, improving cost efficiencies and giving unprecedented access to their customers, partners and each other."
IPedge Delivers Multiple UC Applications on a Single Server
IPedge accommodates multiple unified communication applications on a single server, including call processing, meet-me conferencing with Web collaboration and video, voicemail with unified messaging, native SIP line and SIP trunk support, mobility, survivability, centralized administration across multiple sites, and feature-rich telephone endpoints. Call Centre application solutions are also available with an additional server.
IPedge Utilizes Secure and Robust Linux Operating System
IPedge's Linux-based single-server solution makes it more powerful, more affordable, more reliable, and easier to administrate. Benefits include survivability within or across the network to support business continuity and a higher level of security. A single IP address provides cost-effective deployment. SIP trunks work natively with the IPedge without requiring additional gateway equipment. With its IP technology and open standards, IPedge is designed for the long term as future endpoint devices and applications built on standards help ensure compatibility with the system, thus protecting the user's investment.
One Hundred Percent Networking Compatibility with Toshiba Strata CIX
Strata® CIX™ systems can be networked easily with IPedge systems. IPedge Net is completely compatible with CIX Strata Net networking and provides a seamless migration path for currently deployed systems. IPedge and Strata CIX are complementary product lines that enable Toshiba to deliver comprehensive solutions to meet various market needs.
Endpoints to Meet Virtually Every Need
IPedge is compatible with virtually every type of IP endpoint available. Users can choose from Toshiba IP desk and wall-mountable telephones, soft phone solutions for laptop computers, wireless IP telephones for use over the wireless LAN and/or a cellular service, add-on modules, attendant consoles, as well as third-party SIP telephones, door phones, and other SIP endpoints. Toshiba digital telephones can be supported through a networked Strata CIX system, and analogue telephones are even supported via available gateway solutions.
Toshiba's Powerful Call Manager Delivers Unified Communications
Toshiba's Call Manager application enables users to combine the capabilities of their computer and their Toshiba telephone into a powerful communication tool. Users can click on their laptop or tablet PC to dial, answer, transfer calls and much more, without touching the telephone.
Presence lets users quickly see the current status of co-workers, transmit important information and best serve customers through an easy and intuitive unified communications interface. CRM integration provides screen pops with programs including SalesForce.com®, Act!®, Microsoft Outlook® and more. Users can also send Chat instant messages, broadcast Chat messages to multiple users, and enable simultaneous chat sessions.
Enterprise Manager Provides Centralized System Management
IPedge gives the system administrator control via its built-in, browser-based, centralized administration. Enterprise Manager is a Web-based management tool that provides centralized installation and maintenance of all IPedge systems over the LAN/WAN from any location.
This Web-based solution eliminates the need to install separate software, making remote system administration possible using a laptop or desktop computer from anywhere there is Internet access. Centralized management ensures more consistent and efficient system administration while managing database errors between network nodes. Administrators using Active Directory synchronization (AD sync) can also import information such as name and number to IPedge further streamlining system management.
Personal Telephone Administration Gives Users Control
Using IPedge Enterprise Manager and a Web browser, individual users can manage their own telephones, including programming buttons and personalizing telephone functions. This application liberates system administrators from such tasks.
IPedge Empowers to Collaborate, Communicate and Connect Over the Web with Video
The IPedge Meeting application gives users an online solution to collaborate, communicate, or connect with video. Features include dial-in audio conferencing and Web collaboration with scheduling, Outlook calendar integration, desktop sharing, conference recording, usage reporting and more. Its Web-based format means that no application software installation is required and that users can attend a collaboration session from any location where the LAN/WAN provides coverage and dial into the audio conference from any supported laptop or tablet PC device via the LAN/WAN.
Flexible Voicemail Improves Communication
Voicemail is a resident application of IPedge with no additional equipment needed. Its comprehensive capabilities include:
- Simple voicemail box operation through a Toshiba IP telephone with display and soft keys;
- Call recording directly into voice mail at the touch of a button;
- Follow-me routing, which helps important calls reach the user no matter where they are;
- Unified Messaging options to manage voice, fax and email from the PC or telephone;
- Interactive voice response applications that can be added as needed; and
- Powerful scripting language, which allows the customization of voicemail capabilities, IVR functions and the ability to add or enhance features such as recording or playback and more.
On-Site Mobility Helps Important Calls Get Through
Wireless IP telephones compatible with IPedge enable users to answer calls, access voicemail and utilize virtually all of the system's advanced calling features anywhere the Wireless Local Area Network (WLAN) provides coverage. In addition, Toshiba's SoftIPT® soft phone client operates on any supported laptop or tablet PC via the WLAN or cellular Wide Area Network (WAN).
IPedge Delivers Contact Centre Efficiency
The Automatic Call Distribution (ACD) application, part of Toshiba's Contact Centre Suite, handles calls efficiently and routes callers to agents as required. Running as an application on the Media Application Server (MAS) connected to the IPedge, ACD offers sophisticated contact centre capabilities, including skills-based routing, balanced call counts, priority queuing, multimedia Web call back and more.
Toshiba's Contact Centre Suite applications enable multi-site contact centres to work as one integrated system. The functionality of the Call Manager application is extended over the network to provide features such as Presence and Chat between users in multiple locations. Toshiba's Contact Centre Suite also includes powerful and user-defined reporting with call statistics on everything from agent performance to forecasting.
IPedge Available in Three Models
Available in three models, IPedge delivers low total cost of ownership (TCO) due to the single-server design and quality and reliability that users have come to expect from Toshiba.
IPedge EM — supports up to 1,000 users per server
IPedge EC — supports up to 200 users per server
IPedge EP — supports up to 40 users per server
IPedge Joins Strata CIX Converged IP Business Telephone System - Best of Both Worlds
Toshiba's product line strategy continues to offer the Strata CIX converged IP system, which allows users to combine IP and/or digital endpoints on a single system. Whether users choose IPedge or Strata CIX systems, they receive the best of both worlds in an IP and converged telephony solution, with the quality and reliability of a Toshiba business telephone system.
Toshiba of Canada
Toshiba of Canada Limited is a subsidiary of Toshiba Corporation, one of the world's largest integrated manufacturers of electronic products and semiconductors. Headquartered in Markham, Ontario, Toshiba of Canada is a digital technology leader serving the Canadian market with IP and converged telephone systems, multi-functional products including copiers and facsimiles and a wide range of Audio Visual personal computers, laptop computers, tablets, high definition televisions, DVD players and Blu-ray players. Throughout its history, Toshiba's commitment to technological and environmental innovations has distinguished the corporation from its competitors. For more information, visit Toshiba at the company's Web site www.toshiba.ca or on Facebook or Twitter.
© 2012 Toshiba of Canada Limited. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.
SOURCE: Toshiba of Canada Limited
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