GUELPH, ON, June 17, 2015 /CNW/ - The Co-operators has been awarded the 2015 J.D. Power Canadian Home Insurance award in the Ontario/Atlantic region, the third customer satisfaction award the organization has received from J.D. Power this year. Previously, it earned two awards related to auto insurance.
The annual study examines customers' satisfaction with their home insurance company by examining five factors: non-claim interaction, policy offerings, price, billing and payment, and claims. The non-claim interaction factor includes three subfactors: local agent or broker, call centre representative, and website. The responses from customers across Canada are divided into the following regions: Ontario/Atlantic, Quebec and Western.
"The award was well-earned, and is the result of the hard work and dedication to client service of our financial advisors and staff," said Rick McCombie, executive vice-president and chief client officer at The Co-operators. "Meeting and surpassing our clients' expectations takes a real team effort. It will continue to be a key area of focus for The Co-operators right across the country in the years ahead."
The Co-operators received the highest score in the Atlantic/Ontario region in non-claim interactions; policy offerings, price, and billing and payment. The Co-operators also received the highest score in the local agent/broker aspect of the non-claim interaction experience. Furthermore, The Co-operators leads the Atlantic/Ontario region in providing best service practices, specifically offering customers a problem-free experience; limiting insurer-initiated auto premium increases; and proactively informing customers of other products and services offered.
For more information on the study, please visit www.jdpower.com/canada
About The Co-operators:
The Co-operators Group Limited is a Canadian-owned co-operative with more than $40 billion in assets under administration. Through its group of companies it offers home, auto, life, group, travel, commercial and farm insurance, as well as investment products. The Co-operators is well known for its community involvement and its commitment to sustainability. The Co-operators is listed among the 50 Best Employers in Canada by Aon Hewitt; Corporate Knights' Best 50 Corporate Citizens in Canada; and the Top 50 Socially Responsible Corporations in Canada by Sustainalytics and Maclean's magazine. For more information visit www.cooperators.ca.
SOURCE The Co-operators
For further information: Leonard Sharman, The Co-operators, 519-767-3937