TD Thanks Customers for Recognizing it as a Leader in Customer Service for 10 Years Running
Jul 30, 2015, 06:00 ET
TD Canada Trust ranked top in customer satisfaction by J.D. Power
TORONTO, July 30, 2015 /CNW/ - Thanks to its customers, today TD Canada Trust is celebrating a 10 year milestone. Based on customer feedback, the bank has again been recognized by J.D. Power as the "Highest in Customer Satisfaction among the Big Five Retail Banks" for the tenth consecutive year.
"When you reflect back on the past 10 years, there has been a real evolution in banking but one thing has and always will remain the same – the focus we place on our customers," says Tim Hockey, President and CEO, TD Canada Trust. "Customer service is at the core of everything we do which is why this acknowledgement is such an honour. And, it's made all the more meaningful because these results are based on feedback directly from our customers."
This 10 year milestone follows on the heels of a recent #TDThanksYou campaign where TD created the ultimate throwback experience as a way to mark memorable milestones in the lives of its customers. Some of their stories were shared through a compilation video, available here. "We wanted to create a special 'then and now' experience as a way to acknowledge and thank our customers for letting us play a role in many of their important life moments," adds Hockey. "We're so grateful to be a part of their lives and naturally, we want to thank our customers for helping us to achieve this significant milestone."
As the needs and expectations of customers have evolved, TD has adapted to reflect how customers want to interact with their bank, notably through introducing a host of digital enhancements such as a redesign of its smartphone app, digital imaging enhancements to its ATM network, providing customer support through SMS and social media channels, and introducing an online live-chat service. Hockey adds, "Whether our employees are in our branches providing financial advice, or providing support through our phone and online channels, customer service is so deeply embedded in the culture, it's a part of our DNA. My commitment to our customers is that we are going to continue to raise the bar to deliver legendary experiences."
In addition to this latest J.D. Power award, TD Small Business Banking also was recognized as "Highest in Customer Satisfaction with Small Business Banking" in the annual J.D. Power Canadian Small Business Banking Customer Satisfaction Study.
"Customer service is something we work hard at every day, and we're incredibly proud to be celebrating ten years of leadership," says Hockey. "We are so thankful to our customers for this important acknowledgment."
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About TD Canada Trust
TD Canada Trust offers personal and business banking to more than 11.5 million customers. We provide a wide range of products and services from chequing and savings accounts, to credit cards, mortgages and business banking, to credit protection and travel medical insurance, as well as advice on managing everyday finances. TD Canada Trust makes banking comfortable with award-recognized customer satisfaction and convenience through 24/7 mobile, internet, telephone and ATM banking, as well as in over 1,100 branches, with convenient hours to serve customers better. For more information, please visit: www.tdcanadatrust.com. TD Canada Trust is the Canadian retail bank of TD Bank Group, the sixth largest bank in North America.
SOURCE TD Canada Trust
For further information: Meghan Thomas, TD Bank Group, 416 944-4151, [email protected]; Genna Schnurbach, H+K Strategies, 416-413-4742, [email protected]
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