TD Canada Trust unveils its "bank branch of the future" in Brampton

    
    -   New concept branch includes a lounge with beverage station, a
        children's area, a coin counter, a document shredder, an open
        concept design, high tech digital displays, an online brochure
        library, a community wall and board room, the ability to instantly
        video conference with experts, and more.
    

BRAMPTON, ON, Nov. 2 /CNW/ - Ever wonder where banking is going and what branches will look like in the future? No need to keep wondering, just visit TD Canada Trust's newest branch in Brampton.

Today, TD Canada Trust announced the grand opening of its first "new concept" branch at 135 Father Tobin Road in Brampton. This branch has taken the best of what TD does today, both here and south of the border and combined it with a fresh, innovative new layout, the latest in digital technology, and a unique range of amenities to enhance the banking experience for customers.

"The design of this branch gives us the opportunity to serve customers in a completely new way. From the minute a customer walks in we offer a warm, open, welcoming and professional atmosphere that makes it clear that this branch is all about them," says Nupi Dhillon, Branch Manager. "If they are early for an appointment they can relax with a coffee in our lounge area. If they have the kids with them we have a fun children's area and a computer loaded with games. If you are coming to the bank, why not bring your change jar? Our coin counter is free and fun. While you're at it you can bring old documents and shred them in our secure shredder. And when you sit down with one of our financial advisors, we can instantly video conference in an expert from any part of the bank to ensure you are getting the best advice possible."

Features include:

    
    -   A Community Room designed to fit larger groups of customers such as
        families, businesses and even not-for-profit groups.
    -   A Community Wall shares a pictorial story about the local area.
    -   A Kid's Area equipped with books, toys and a computer that provides
        access to safe and fun children's websites.
    -   Digital Displays mounted throughout the branch provide customers with
        information and messages about TD - who we are, what we offer, and
        what we really care about.
    -   Web Kiosks allow customers to surf the web and check their accounts
        on EasyWeb.
    -   An online brochure library offers a place for customers to print,
        view or email the brochures/pamphlets they want.
    -   Video conferencing allows us to instantly conference in an expert
        while we are with a customer.
    

At 11:15 a.m. today, Dennis Field, District Vice President, TD Canada Trust, Brampton and Nupi Dhillon, Branch Manager, TD Canada Trust were joined by Ruby Dhalla, Member of Parliament to celebrate the grand opening with an official ribbon cutting and cheque presentation.

"This new branch is about creating an exceptional experience for our customers - the kind of experience they can only get with us. We're proud of the service awards our employees win year after year but we know we can't rest on our laurels. We are determined to remain the leader in customer service and this new concept branch illustrates our commitment to that," said Tim Hockey, President and CEO, TD Canada Trust. "We think we'll learn a lot from this branch that we can use in all of our branches and we're pleased that, so far, our employees and customers are thrilled with what we've launched here."

The grand opening festivities also included a $5,000 donation to the City of Brampton's Environmental Projects from the TD Friends of the Environment Foundation, a kick off for a draw for two bicycles, door prizes, children's activities, refreshments and more.

Situated in the developing north-end of Brampton, the new 5,000 square foot branch is wheelchair accessible and features one full-service Green Machine ABM and one Drive-Thru Green Machine ABM which are available 24 hours per day. In addition, the new location offers a full array of personal and small business products and services as well as one Financial Advisor and five Financial Services Representatives.

As part of TD Canada Trust's extended hours, branch hours are 8:00 am to 6:00 pm, Monday through Wednesday; 8:00 am to 8:00 pm, Thursday and Friday and 8:00 am to 4:00 pm on Saturday.

SOURCE TD Bank Group

For further information: For further information: Nupi Dhillon, Branch Manager, TD Canada Trust, (905) 458-6675 ext. 250


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