Tarion wins award for customer service

TORONTO, March 29, 2016 /CNW/ - Tarion was presented with two bronze Stevie® Awards in the customer service category in the tenth annual Stevie Awards for Sales & Customer Service in March.

The Stevie Awards for Sales & Customer Service are the world's top sales awards, business development awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world's leading business awards shows including the prestigious American Business AwardsSM  and International Business AwardsSM.

The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. Tarion was presented with two awards that evening: Front-Line Customer Service Professional of the Year for Tarion Customer Service Representative Cheryl MacDonald, and Front-Line Customer Service Team of the Year for Tarion's Customer Service team.

According to Howard Bogach, President and CEO of Tarion, "Tarion's customer service staff are regularly challenged to make difficult decisions that impact both homeowners and builders. And yet, there are many remarkable examples of how our staff help homeowners and ensure builders do right by their customers. This is well-deserved recognition for their efforts."

Click here to read more about one of the files that inspired the customer service award. This story recounts what happened when a home buyer came to Tarion for help after her wheelchair could not fit through the front door of her new condo.

"The new home warranty is an essential consumer protection measure for Ontario's new home buyers. For the past 40 years, Tarion has helped millions of home buyers realize their warranty rights. With an average of 696 calls per day in 2015, the customer team is vital to our organization and provides important information that helps homeowners properly manage their warranty," said Bogach."

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales

About Tarion
For the past 40 years, Tarion has been enhancing confidence in the new home buying experience. Tarion is a private, not-for-profit corporation that administers the Ontario New Home Warranties Plan Act, and backstops the warranty coverage. We set the standards for builder licensing and after sales service and step in when your builder cannot or will not fulfill their warranty obligations. Since 1976, Ontario's new home warranty program has registered close to two million homes and paid out hundreds of millions of dollars in warranty claims. Our mandate is to serve the public interest, and is what guides us every day.

About The Stevie Awards
The Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. A seventh program, the Stevie Awards for Great Employers, will debut in April 2016. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com, and follow the Stevie Awards on Twitter @TheStevieAwards.

SOURCE Tarion Warranty Corporation

For further information: Melissa Yollick, Senior Manager, Corporate Communications, (Ph) 416-229-3863, Melissa.yollick@tarion.com


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