LONDON, Aug. 28, 2014 /CNW/ - The phrase "the customer is king" is now more true than ever. The impact customer experience has on businesses' bottom line is crucial.
So, what are the basics needed to get right in order to build trust, loyalty and advocacy with customers?
Customer experience management professionals know that learning from others is an integral part of getting things right.
"It's great to learn of best practices from your colleagues in the US and around the world. I always look forward to the Customer Experience conferences and am able to take relevant ideas back to my local group," said Jonathan Hall, Process Improvement Leader, Project Management from Cox Communications.
In preparation for the Customer Experience Management in Telecoms North America Summit, Telecoms IQ put together five of the top case studies from Sprint, Telus, BT, AT&T and Cox Communications to professionals in the industry improve their customer experience programmes.
The 5 Top Case Studies and Learnings for Customer Experience Management Professionals can be downloaded from the event website here at no cost. A copy can be also requested via email at [email protected].
The Customer Experience Management in Telecoms North America Summit, takes place in October 21 - 23, 2014 at the Hilton Atlanta in Atlanta, Georgia.
Find the full programme, event details and registration information about the Customer Experience Management in Telecoms North America Summit on http://www.cemintelecoms.com, phone +44(0)207-368-9737 or email [email protected].
Press are invited to attend this important industry forum, if you would like to a complimentary press pass please email Veronica Araujo [email protected].
SOURCE: Telecoms IQ
For further information: Veronica Araujo, +44(0)20-7368-9748, [email protected] or visit http://www.cemintelecoms.com