WASHINGTON, Aug. 14, 2014 /CNW/ - SATMAP Inc., the world leader in real time analytics-assisted personality matching for contact centers today announced an executive appointment that will strengthen the company's capabilities in financial services.
David E. Kroner was appointed Managing Director, Financial Services, bringing extensive experience in delivering world-class customer satisfaction, innovative products and deep partner relationships that drive financial services business growth. In more than 15 years at American Express, David built numerous successful new products and marketing programs through insightful research, targeting, data analysis and optimization. In joining SATMAP, David said, "I'm thrilled about deepening the presence of SATMAP's cutting-edge capabilities in the financial services industry. Companies must compete on the basis of customer satisfaction. SATMAP's personality-matching artificial intelligence significantly upgrades customer experience while also driving core financial results. SATMAP is a 'must-have' for the next generation financial services company."
"David has the necessary leadership experience and strategic understanding of financial services operations that will deepen our transformational capabilities in this sector," said Zia Chishti, President and CEO, SATMAP Inc. "I have great confidence that David will further develop SATMAP`s history of creating successful partnership solutions to deliver immediate returns and build long term value for our clients and shareholders."
Before joining SATMAP, David served as Senior Vice President and General Manager, Proprietary Card Product Management, American Express Company where he oversaw their flagship U.S. consumer charge and credit card products, delivering record customer satisfaction scores and increased profitability. David earlier spent three years as the General Manager, Card Services & Insurance where he led digital and traditional marketing, product management and development as well as the operations of Amex Assurance Company. Previous to that position, David led American Express's rewards and co-brand business development team where he earned four patents pending for rewards program innovations and established co-brand partnerships with many well-known financial services brands. Prior to American Express, David worked at JPMorgan Chase & Company. David is a graduate of the Wharton School of the University of Pennsylvania and holds a MBA from Stanford University Graduate School of Business.
About SATMAP Inc.
Founded in 2007, SATMAP is the only transformational enterprise contact center solution that optimizes call outcomes by matching agents with callers based on personality. SATMAP uses intelligent data analytics and pattern recognition technology in real time to pair callers with agents, delivering higher quality contact center interactions that improve revenue and collections, enhance customer experience and lower business costs. Based in Washington, DC, SATMAP has offices worldwide in North America, Europe, Middle East, Asia and Australia. To learn more about SATMAP, visit www.satmapinc.com.
SOURCE: SATMAP Inc.
For further information: Liz Hamilton, SATMAP Media Relations, 1-647-282-2802, [email protected]