QUÉBEC CITY, Feb. 13, 2019 /CNW Telbec/ - While in Québec City as a guest speaker for Routes Americas 2019, Nawal Taneja, Executive-In-Residence at Ohio State University's Fisher College of Business, took the opportunity to introduce his most recent book, Re-Platforming the Airline Business. Gaëtan Gagné, President and CEO of Québec City Jean Lesage International Airport (YQB), wrote a foreword for the book, alongside his counterparts at Denver and Amsterdam airports, to name a few. YQB's vision and development plan are also discussed in the book and serve as an inspiring example in a constantly changing business environment.
Taneja explains in his book that the airport industry is growing rapidly, and that its members—particularly airlines and airports—should not only use a wide range of technologies like artificial intelligence, biometrics and blockchain, but also intelligent engagement platforms that are specifically designed for customers, to meet travellers' mobility needs.
"Mr. Taneja and I agree that our industry has reached a major turning point. This book is an excellent tool for understanding the challenges, threats and opportunities we are facing. During these times of change, we need to remember that passengers are always an airport's primary customer. Technology and world-class service are key to reinforcing our strong relationship with them. YQB's Passenger First® vision has clearly paid off, helping us to stand out internationally," stated Gaëtan Gagné, President and CEO of Québec City Jean Lesage International Airport.
ABOUT NAWAL TANEJA
Nawal Taneja has five decades of experience in the aviation industry, having worked for and advised major airlines, as well as aviation-related businesses worldwide. His experience also includes the presidency of a small airline that provided schedule and charter service with jet aircraft and the presidency of a research organization that provided consulting services to the air transportation community throughout the world. On the government side, he has advised worldwide departments of civil aviation. Within the academic community, he has served on the Faculties at the Massachusetts Institute of Technology and at the Ohio State University.
As a business author, he has written, at the encouragement of, and for, practitioners, eleven books on the airline industry. The most recent three are: Re-Platforming the Airline Business—to Meet Travelers' Total Mobility Needs (2019); 21st Century Airlines—Connecting the Dots (2018), and Airline Industry—Poised for Disruptive Innovation? (2016). He also writes a column in the Airline Leader, a Strategy Journal for Airline CEOs, published by the Centre for Aviation—CAPA—based in Sydney, Australia. Currently, he holds two positions at the Ohio State University: an Executive-In-Residence at the Fisher College of Business and a Distinguished Fellow in the College of Engineering. He continues to be invited to make presentations at industry aviation conferences and to participate in brain-storming sessions with different sectors in the global aviation industry on topics related to the industry's changing business models.
He holds a Bachelor's degree in Aeronautical Engineering (First Class Honors from the University of London), a Master's degree in Flight Transportation (MIT), a Master's degree in Business Administration (MIT), and a Doctorate in Air Transportation (University of London). He is a Fellow of the Royal Aeronautical Society of Great Britain.
About Québec City Jean Lesage International Airport (YQB)
YQB is managed by Aéroport de Québec Inc., the private corporation responsible since November 1, 2000 for the management, operation, maintenance and development of Québec City Jean Lesage International Airport (YQB). Around a dozen carriers use YQB to offer connections to North America, Central America, the Caribbean, Mexico and Europe, and daily flights to the main hubs in eastern North America.
- 2018 – Airport Innovation & Excellence Award – Canadian Tourism Awards
- 2018 – Excellence in Communication Practices – ACI-NA
- 2018 – INOVA Award from the Urban Development Institute of Québec
- 2018 – Level 2 Airport Carbon Accreditation certification
- 2018 – Grands prix du génie-conseil québécois – mechanical and electrical building engineering
- 2018 – Employee Recommended Workplace Awards, presented by Morneau Shepell and The Globe and Mail
- 2017 and 2015 – Priority Pass Lounge of the Year Awards – Best lounge in North America
- 2017 – Élixir PMI-Montréal award for outstanding management of the YQB 2018 project
- 2017 – Boomerang Award – website or application – service of the year award for the "YQB, Aéroport de Québec" mobile app
- 2016 – Boomerang Award – website or application – service of the year award for the "aeroportdequebec.com" website
- 2016 – Priority Pass Lounge of the Year Awards – Highly Commended
- 2013/2011/2010 – Best airport in North America in the 0 to 2 million passenger category, Airport Service Quality (ASQ)
SOURCE Aéroport de Québec
For further information: Laurianne Lapierre, Advisor, Communications and Media Relations, Québec City Jean Lesage International Airport, Phone: 418 640‑2700, extension 2624