Return To Sender: UPS Wraps Up Holiday Shipping Season With Easier Returns

  • Record number of returned packages expected on January 6
  • UPS survey shows returns experiences influence consumer purchase decisions
  • Easier holiday returns at local UPS Access Point™ locations

MISSISSAUGA, ON, Jan. 5, 2016 /CNW/ - Wrong size, wrong colour, wrong style, just simply wrong for you?  With consumers breaking online shopping records, post-holiday merchandise returns and exchanges will extend the UPS® (NYSE: UPS) holiday peak shipping season into the New Year.

National Returns Day is January 6, 2016, when consumers are expected to ship more than a million packages back to retailers on that single day. By the end of the first week of January, UPS expects to deliver more than 5 million returns packages back to U.S. retailers – 500,000 more than last year. 

According to the UPS Pulse of the Online Shopper™ study conducted in the U.S., 45% of consumers have returned an item by shipping it back to a retailer – 42% of those said they made a new online purchase during the process. 

"Holiday season shipping does not end on December 24", said Mark Tabor, UPS Canada vice president of marketing. "After the holidays, many online shoppers return their purchases and our objective is to help our customers with flexible options to help facilitate those returns." 

Returns now play an important role in purchasing decisions as 67% of consumers said they look at a retailer's return policy before they complete an order. Consumers also want a hassle-free returns experience: 66% want free returns shipping and 47% want an easy-to-print return label.

UPS offers a wide variety of returns solutions for merchants. Some retailers provide return labels within outbound shipments, while others have technology that allows them to offer a consumer credit or refund as soon as the item is scanned into the UPS network.

As an option, consumers can drop off their pre-paid and pre-labeled return packages at any of the almost 900 UPS Access Point® locations around the country, including over 350 The UPS Store® locations. 

About UPS

UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the web at® and its corporate blog can be found at To get UPS news direct, visit

SOURCE UPS Canada Ltd.

For further information: For media inquiries, contact: Nikkol Zezza, UPS Canada, 905-676-1708


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