Redknee's Converged Billing and Customer Care Platform Expands Leading Retailer's Brand Loyalty Strategy
TORONTO, Nov. 27, 2013 /CNW/ - Redknee Solutions Inc. (TSX:RKN), a leading provider of business-critical billing and charging software for communications service providers, is pleased to announce that one of the largest retailers in the Americas is leveraging Redknee's cloud-based converged billing and customer care platform. Redknee's platform is supporting the retailer to offer communications services to the market as part of its strategy to increase brand loyalty with its existing customer base. This multi-year term license contract demonstrates the increasing demand for Redknee's Software as a Service (SaaS) and cloud-based billing and customer care solutions.
Redknee's converged billing and customer care solution provides service providers with an innovative platform that enables fast time to market to launch new services, while minimizing the investment risk with low initial setup costs. The solution is enabling the retailer to launch a new MVNO quickly and effectively and to enrich the experience of its customers, through differentiated offers, personalized promotions and self-care capabilities.
Lucas Skoczkowski, Redknee's CEO, commented:
"The launch of Redknee's converged billing and customer care solution with this leading retailer reinforces Redknee's expertise in enabling new entrants to quickly launch new services with a low-risk investment strategy to advance the customer experience. At Redknee, we will continue to invest in developing cloud-based and on-premise real-time monetization and subscriber management software solutions that enable service providers to advance the customer experience, generate new revenue streams and grow profitability."
With out-of-the-box functionality including dealer portal, innovative self-care solutions, customer care support and access to hundreds of promotions and pricing plans, the service provider can also utilize the integrated promotions engine along with powerful business intelligence and analytics to gain deeper insight into subscriber usage. The real-time solution will enable the service provider to quickly launch targeted promotions and services, up-sell and cross-sell, and deliver an enhanced subscriber experience. In addition, the solution's advanced CRM capabilities built on Microsoft's Dynamics CRM, enables the service provider to integrate with the retail brand to drive customer loyalty and revenue through cross-store promotions, incentives and rewards.
For more information about Redknee and its solutions, please go to www.redknee.com.
Certain statements in this document may constitute "forward-looking" statements which involve known and unknown risks, uncertainties and other factors which may cause our actual results, performance or achievements, or industry results, to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements. When used in this document, such statements use such words as "may," "will," "expect," "continue," "believe," "plan," "intend," "would," "could," "should," "anticipate" and other similar terminology. Forward-looking statements are provided for the purpose of providing information about management's current expectations and plans relating to the future. Persons reading this news release are cautioned that such information may not be appropriate for other purposes.
Such forward-looking statements include the statements regarding financial and other projections as well as statements regarding Redknee's future plans, objectives or performance for the current period and subsequent periods and regarding the markets for our products. These statements reflect current assumptions and expectations regarding future events and operating performance and speak only as of the date of this document. Forward-looking statements involve significant risks and uncertainties, should not be read as guarantees of future performance or results, and will not necessarily be accurate indications of whether or not such results will be achieved. A number of factors could cause actual results to vary significantly from the results discussed in the forward-looking statements, including, but not limited to, the inability of Redknee's products to perform as expected, a material adverse change in the affairs of Redknee, and the factors discussed under the "Risk Factors" section of Redknee's most recently filed AIF which is available on SEDAR at www.sedar.com and on Redknee's web-site at www.redknee.com. Other unknown or unpredictable factors or underlying assumptions subsequently proving to be incorrect could cause actual results to differ materially from those in the forward-looking statements.
Although the forward-looking statements contained in this document are based upon what Redknee believes are reasonable assumptions, Redknee cannot assure investors that our actual results will be consistent with these forward-looking statements. Redknee assumes no obligation to update or revise these forward-looking statements to reflect new events or circumstances, except as required by securities law.
Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable service providers to monetize new services, business models and content and to deliver a comprehensive customer experience - through either SaaS or on-premise based solutions. Redknee's revenue and subscriber management platform provides innovative converged billing, charging, customer care, and payments solutions for voice, messaging and data services to over 200 service providers in over 90 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information about Redknee and its solutions, please go to www.redknee.com.
SOURCE: Redknee Solutions Inc.
For further information:
Ashleigh Young, Corporate Communications
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T: (416) 815-0700 ext. 253