LONDON, Sept. 25, 2013 /CNW/ - RBC Investor & Treasury Services, part of Royal Bank of Canada (RY on TSX and NYSE), has ranked top overall for customer service in this year's R&M Fund Services.net Survey of global investment managers.
The independent survey of more than 100 fund managers and fund promoters around the world saw RBC rank first in all six service categories, including:
- Core fund accounting and administration
- Accounting and valuation
- Approach and flexibility
- Quality of personnel
- Value for money
RBC Investor & Treasury Services' excellence in administering offshore funds in Luxembourg was also recognised as the firm took first place in the ranking for the country. In addition, RBC came first in the overall Continental European ranking for fund administration. The full results can be viewed here
RBC Investor & Treasury Services' expertise in fields such as tax reporting and analysis, and compliance monitoring for new fund structures were particularly noted by respondents.
Joanna Meager, Co-Head Investor Services and Global Head, Client Operations, RBC Investor & Treasury Services, commented: "We strive to provide excellence in every aspect of our client service, so we are pleased for this to be recognised by the investment management community. Our goal is to continue building out our capabilities within RBC I&TS to meet the evolving needs of our clients."
RBC Investor & Treasury Services administers over 6,900 funds across multiple currencies, asset classes, and jurisdictions. With operations in major fund centres such as Luxembourg, Dublin, Hong Kong and Singapore, RBC Investor & Treasury Services provides accounting and valuation services, custody and portfolio reporting, and transfer agency and distribution support to assist fund managers with their global ambitions. In addition, RBC Investor & Treasury Services is a pioneer of UCITS funds and administered the first UCITS launched over 25 years ago.
About the survey
The R&M Fund Services.net Survey (formerly the R & M Fund Accounting & Administration Survey) measures client satisfaction with fund administrators, through questionnaires completed by fund managers and fund promoters around the world. Over 100 responses were included. Respondents rated their counterparties across 35 aspects of the service provided ranging from services such as core fund accounting and administration through to communication, quality of personnel and value for money.
About RBC Investor & Treasury Services
RBC Investor & Treasury Services (RBC I&TS) is a specialist provider of asset servicing, custody, payments and treasury services for financial and other institutional investors worldwide. We serve clients from 18 locations across North America, Europe and the Asia Pacific region. We deliver custodial, advisory, financing and other services to safeguard clients' assets, maximize liquidity and manage risk in multiple jurisdictions. RBC I&TS is ranked among the world's top 10 global custodians, with CAD $3.1 trillion in client assets under administration (as at August 29 2013).
Royal Bank of Canada (RY on TSX and NYSE) and its subsidiaries operate under the master brand name RBC. We are Canada's largest bank as measured by assets and market capitalization, and are among the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management services, insurance, and investor services and wholesale banking on a global basis. We employ approximately 80,000 full- and part-time employees who serve more than 15 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 44 other countries. For more information, please visit rbc.com.
RBC supports a broad range of community initiatives through donations, sponsorships and employee volunteer activities. In 2012, we contributed more than $95 million to causes worldwide, including donations and community investments of more than $64 million and $31 million in sponsorships.
© RBC Investor Services Limited 2013. RBC Investor Services Limited is a holding company that provides strategic direction and management oversight to its affiliates, including RBC Investor Services Trust, which operates in the UK through a branch authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and in the DIFC through a branch authorised and regulated by the Dubai Financial Services Authority. In Australia, RBC Investor Services Trust is authorised to carry on financial services business by the Australian Securities and Investments Commission under the AFSL (Australian Financial Services Licence) number 295018. All are licensed users of the RBC trademark (a registered trademark of Royal Bank of Canada), and conduct their global custody and investment administration business under the RBC Investor Services™ brand name.
These materials are provided by RBC Investor Services for general information purposes only. RBC Investor Services makes no representation or warranties and accepts no responsibility or liability of any kind for their accuracy, reliability or completeness or for any action taken, or results obtained, from the use of the materials. Readers should be aware that the content of these materials should not be regarded as legal, accounting, investment, financial, or other professional advice, nor is it intended for such use.
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SOURCE: RBC Investor & Treasury Services
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